Program Manager - BioServices

Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome™  by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.

Are you passionate about managing complex projects in the biotech and pharmaceutical industry? Do you enjoy building strong client relationships, coordinating cross-functional teams, and ensuring successful delivery of critical programs? As a Program Manager, you will act as a trusted partner for our clients, leading operational projects and supporting the development of life-changing therapies in a highly regulated environment.

What we expect from you:

• Serving as the primary point of contact for assigned client programs, ensuring effective communication and coordination between clients and internal teams.
• Developing and maintaining project plans, timelines, status reports, and key deliverables to ensure successful project execution.
• Leading project meetings, business reviews, and operational discussions while proactively identifying and mitigating risks.
• Collaborating closely with Operations, Quality, Supply Chain, and other stakeholders to ensure customer expectations are met and project milestones are achieved.
• Supporting commercial activities by contributing to proposals, monitoring project budgets, and ensuring contractual commitments are delivered.
• Driving continuous improvement initiatives by identifying lessons learned and helping optimize processes, services, and customer experience.
• Ensuring activities are performed in compliance with GMP/GxP requirements and applicable quality standards.

We're looking for someone with:

• A Master's degree in Life Sciences, Biotechnology, Supply Chain, Business, or another relevant discipline.
• At least 4 years of experience in project management, program management, account management, or a similar client-facing role.
• Experience within the pharmaceutical, biotechnology, cell & gene therapy, CRO, CDMO, or healthcare industry.
• Strong stakeholder management skills and the ability to communicate effectively with clients and internal teams at all levels.
• Excellent organizational skills with the ability to manage multiple projects simultaneously and meet tight deadlines.
• A proactive, solution-oriented mindset with strong analytical and problem-solving abilities.
• A good understanding of GMP/GxP environments and quality-driven operations.
• Fluency in French & English (min. B2) is necessary
• Experience with Project Management tools (Microsoft Project, Smartsheet, Jira, Asana, or equivalent) is a plus.