Business Performance Senior Analyst

Business Performance Senior Analyst

Crowned Grace International (CGINTL) seeks a Business Performance Senior Analyst to lead CGINTL's support for the CG-C5I goals of connecting metrics directly to mission outcomes and deploying automated data visualizations and AI-assisted analysis tools. The analyst designs and maintains performance measurement frameworks and conducts extract-transform-load engineering across disparate sources. The analyst also builds Databricks and Qlik solutions compatible with the agency's Integrated Data Environment and gives decision forums the statistical and business-modeling analysis they need.

DUTIES AND RESPONSIBILITIES

• Develop metrics connected to mission and business outcomes. Define knowledge-asset metadata, including KPIs, ITSM performance metrics, and process baselines.
• Design, implement, and routinely update performance management systems, metrics frameworks, and toolsets that monitor, control, and visualize organizational functionality.
• Perform ETL procedures across numerous, disparate data sources. Engage internal and external components to consolidate, condition, and validate
• Deploy automated data visualizations and AI-assisted analysis tools using Databricks and Qlik in the Coast Guard IDE and validate Section 508 conformance of delivered dashboards.
• Provide statistical, analytical, and business-modeling Research and maintain data for decision forums and executive decision aids.

• Direct and review the Business Performance Analyst's analytical work and participate in Sprint ceremonies.

QUALIFCATIONS

• Bachelor's degree
• 7 Years of Project Management Experience
• Demonstrated hands-on experience building data visualizations and analytic workflows in Databricks and Qlik
• Proficiency in SQL and Python for ETL and analysis.
• Demonstrated experience designing performance-measurement frameworks tied to organizational outcomes.
• Eligible for a Tier 2 Public Trust determination and CAC issuance.

PREFERRED QUALIFICATIONS

• DHS Certified Trusted Tester (PWS 4.18.1.C).
• Databricks Certified Data Analyst Associate or Qlik Sense Business Analyst certification.
• Experience with Microsoft Power BI, Grafana, and Jupyter Notebook.
• Familiarity with ITSM performance metrics and service management reporting.

Leading at CGINTL - Values in Action

• Accountability. The PM owns the result. Our Leaders take responsibility for the success of the vision, mission, and strategy - and we hold a no-excuse-here mindset. On a FFP task order where savings and overruns both stay with us, that ownership is financial as well as operational.
• Integrity & Trust. Always the first to tell the truth. The PM surfaces a slipping deliverable or an adoption problem to the COR before the COR finds it - that is how trust is earned, and trust is the foundation of a change management engagement.
• Organizational Influence. Business acumen through organizational agility, political savvy, and time management. Reading ACF's political landscape and sequencing change accordingly is the job.
• Marketplace Ministry. This work is a calling. Our client's mission is the well-being of children and families; every hour of acquisition capability we build is an hour that mission runs better.