Technical Writer

The Technical Writer will coordinate assigned documentation projects within established timelines and standards to create, edit, and maintain high-quality technical documents for internal and external use. These may include manuals, processes and procedures, technical requirements and design documents, client-facing communications, and other materials as needed. Responsible for knowledge management repositories and documentation standards for the Implementation and Client Training Centers of Excellence (COE).

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
• Write user-friendly content that meets the needs of the target audience.
• Develop and maintain detailed repositories of reference materials.
• Evaluate current content and recommend improvements to documentation, processes, and formats.
• Develop content in alternative media forms for maximum usability.
• Contribute to and apply documentation standards and protocols.
• Plan, develop, organize, write, and edit procedures and manuals.
• Research and document technical design specifications and requirements.
• Edit existing content to conform to standards and maximize clarity.
• Maintain a comprehensive library of technical terminology and standards.
• Analyze documents to maintain continuity of style and content.
• Provide technical writing guidance to business partners and teams.
• Communicate directly with management and development teams regarding documentation.
• Plan future content to maintain consistency and quality.
• Support information governance requirements and documentation standards.

• Bachelor's degree in Computer Science, Communications, or a related field or equivalent work experience.
• Minimum 4-6 years of significant technical, functional, and user-facing writing background.
• Proven excellence in creating documents for complex software applications.
• Proven excellence in written and verbal communication skills.
• Strong attention to detail.
• Strong project management skills.
• Ability to write in explanatory and procedural styles for multiple audiences.
• Proven excellence in configuring and customizing SharePoint systems according to company and team specifications.
• Proven excellence in analysis, documentation, and presentation tools, such as Microsoft Word, Excel, PowerPoint, Confluence, Jira, Visio, Adobe, etc.
• Proficient skill in Articulate 360 and other well-adopted online authoring tools.
• A background in the healthcare industry is a plus.
• Familiarity with the SDLC and software development.
• Certification through the Society for Technical Communicators is a plus.
• PMP certification is a plus.