Principal Guest Experience Designer

Title: Principal Guest Experience Designer

Location: USA-WA-SeaTac

The Principal Guest Experience Designer is the sole subject matter expert in guest experience design for an assigned enterprise portfolio at Alaska Airlines and Hawaiian Airlines, with shared accountability for a coherent guest experience across portfolios. As an individual contributor, this role defines the long-term experience strategy across interconnected guest journeys, digital products, and channels; exercises considerable latitude and initiative to solve complex, ambiguous challenges; and influences senior leaders to align priorities, roadmaps, and investments within the portfolio and across the broader guest journey.