Customer Success Manager

Customer Success Manager Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform serves as a technological hub for orchestrating online payments worldwide. Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, and AWS, we’ve integrated over 600 payment methods to cater to clients globally. You will focus on strategic client growth, analyzing their payment infrastructure, and proactively providing recommendations. Meanwhile, you'll be able to minimize routine and operational tasks through close collaboration with our Technical Account Management (TAM) team. ✨ 💼 Responsibilities: Manage client business profiles, develop Success Plans for key accounts (Tier 1–2), and design action plans to mitigate churn risks. Create and execute expansion plans (upselling/additional monetization) by proposing new platform features and services that address clients' business needs. Analyze client payment metrics, conduct regular business reviews (QBRs), and proactively advise on optimizing their payment infrastructure. Onboard clients during the launch phase, monitor business metrics daily, manage contracts, handle negative feedback, and coordinate teams to resolve technical incidents. 🎯 Requirements: Experience: 2+ years of experience in Customer Success or Business Development within the B2B segment. Industry Background: Proven experience in product-led IT companies or the FinTech sector (payments, money transfers, payment gateways). Communication & Negotiation: Exceptional ability to build long-term, trusting relationships, manage complex or "silent" accounts, resolve conflicts, and advocate for the company's interests while keeping clients satisfied. Analytical Mindset: Strong skills in analyzing client metrics and translating them into actionable, high-value business recommendations. Tools: Experience with CRMs (HubSpot), task managers (Jira), and spreadsheets (Excel/Google Sheets). Basic understanding of API documentation. Language: C1/C2 English level (fluent written and spoken, suitable for high-level business negotiations). ✨ Nice to Have: Experience working with large enterprise-grade clients. Prior interaction with payment providers and a solid understanding of high-risk business dynamics. 📌 Our hiring process: HR Interview → Test task → Interview with Head of Department → Interview with CEO → Offer 🎉 ⭐ What We Offer: Salary in foreign currency + tax compensation. And clear growth paths & Corefy Academy for FinTech expertise Budget for external courses, workshops, and professional development. Open-door policy with the C-level — your ideas will be heard Work remotely or from our cozy Kyiv office (equipped with a generator and backup internet). Flexible 8-hour schedule, 20 vacation days + 10 paid sick days Mental health support (we compensate sessions with a therapist of your choice), office breakfasts, and your choice of hardware (MacBook or Linux-based laptop). Ready to shape the future of payments with us? Send your CV — we can’t wait to meet you! 📩