Business Operations Analyst

Title: Business Operations Analyst Location: Remote

What is the Business Operations Analyst role?

The Business Operations Analyst is the analytical engine behind how Operations and the broader company makes decisions. You'll tackle complex business questions by building the analyses, models, dashboards, and metrics leaders rely on to make decisions. Working across Operations and cross-functional teams, you will turn data into decisions: sizing the impact of process changes, modeling new lines of business, and keeping the operating model and KPIs current so leaders can see problems early and act on them. This role is ideal for someone who enjoys solving complex problems independently who wants to own analysis end to end from framing the question through delivering recommendations that influence business decisions.

What you’ll be doing:

• Support analytical projects from initial problem definition through recommendation, identifying the right data sources, performing analyses, and presenting clear, evidence-based conclusions.
• Apply sound business judgment by validating assumptions, distinguishing meaningful insights from noise, and ensuring analyses reflect operational realities.
• Translate findings into clear recommendations, communicate findings to stakeholders, and support decision-making through implementation where appropriate.
• Build and maintain dashboards, KPIs, and analytical models that provide timely, accurate insights and support operational decision-making.
• Develop operational models to evaluate new business opportunities, capacity planning, and process improvements.
• Partner closely with Operations, Finance, Product, Clinical, and Engineering teams to understand business challenges and identify opportunities for operational improvement.
• Identify opportunities to automate reporting and improve data quality, reducing manual work and increasing confidence in business metrics.

What you’ll bring

• 2–4 years of experience in Business Operations, Strategy, Consulting, Investment Banking, Finance, Analytics, or a similarly analytical environment is required.
• Bachelor's degree required. Degree in Business, Economics, Engineering, Statistics, Computer Science, or another quantitative field preferred.
• Strong analytical and structured problem-solving skills, with the ability to take an unfamiliar, ambiguous question and work it through to a clear, defensible answer.
• Advanced Excel or Google Sheets skills and experience using BI tools such as Sigma, Tableau, Power BI, or Looker to build dashboards and analyses.
• A data-driven, process-oriented mindset, comfortable moving between raw data, models, and executive-ready output.
• Clear, concise communication in writing and speaking, with the judgment to turn analysis into decisions leaders can act on, plus a collaborative, team-first approach that makes you easy to work with across functions.
• High comfort with ambiguity and a self-directed, ownership mindset in "no playbook" environments.
• Experience in healthcare, health technology, or other regulated industries is a plus.