Associate Operations Support Engineer

Entry-level IT support role offering hands-on experience across hardware, software, networking, AV and office systems, with mentoring from experienced engineers and strong opportunities to build practical technical skills.

• €35,000 salary
• Entry-level IT opportunity
• Mentoring from experienced engineers
• Hands-on exposure across multiple technologies
• Learning through technical projects

Overview

This is an entry-level role for someone looking to get started in IT and build a career in support.

You'll join an Operations Support team and gain exposure to a broad range of technologies, from laptops and office hardware to networking, meeting room systems and software support. The focus is on practical experience, curiosity and a willingness to learn.

What You'll Be Doing

You'll help keep internal IT systems and office technology running smoothly, including:

• Setting up laptops, devices and IT equipment for new employees
• Responding to IT support tickets and helping colleagues resolve technical issues
• Troubleshooting hardware and software problems
• Supporting meeting room technology, including Microsoft Teams, Zoom and AV equipment
• Helping maintain office IT infrastructure and equipment
• Getting involved in projects to improve internal technology and systems
• Working alongside senior engineers to troubleshoot more complex issues
• Learning about networks, software, hardware and digital communications

There's a good mix of day-to-day support and project work, giving you the chance to learn different parts of IT rather than focusing on one area.

What You'll Need to Succeed

• Some hands-on experience supporting or maintaining IT hardware
• A genuine interest in computers, hardware and technology
• Comfort troubleshooting problems and figuring out how to fix them
• Good communication skills and confidence helping people with technical issues
• Experience working with others on projects or technical tasks
• Willingness to learn and take on new responsibilities
• Enjoyment of practical, hands-on work

Bonus if you have

• Experience supporting Windows devices or office software
• Familiarity with Microsoft Teams, Zoom or AV equipment
• Basic knowledge of networking
• Experience setting up laptops, desktops or other office equipment

You do not need years of experience. This role could suit someone who has recently completed an IT course, has some practical technical experience or is taking a first step into an IT career.

What's In It for You

• Salary of €35,000
• Entry-level opportunity ideal for getting started in IT
• Support from experienced engineers as you learn
• Hands-on exposure across hardware, software, networking, AV technology and office IT systems
• Opportunities to develop through mentoring, internal knowledge sharing and technical projects

Culture

You'll be joining a team where more experienced engineers will support you as you learn. There's an emphasis on sharing knowledge, improving how things work and giving people opportunities to develop their technical skills.

This role will suit someone who's curious, enjoys helping people and wants to build a solid foundation in IT.