Product Manager, Cadence Suite

Title: Product Manager, Cadence Suite Location: Plymouth Meeting, Pennsylvania

Role Summary

ConcertAI is seeking a Product Manager to support the implementation and adoption of the Cadence Suite across its customer base. Reporting to the Senior Director of Product Management, this role will serve as the primary product management partner for implementation activities, customer workflows, and ongoing product utilization. The Product Manager will work closely with customers, Business Analysts, Engineering, Product Management, and Customer Success to translate implementation needs into clear requirements and actionable product priorities. This role will identify gaps between customer needs and existing product capabilities and ensure those gaps are evaluated, documented, and incorporated into the product backlog. The successful candidate will help manage expectations, support effective utilization, measure adoption, and identify opportunities to improve the customer experience. The role requires strong product management skills, practical implementation experience, and an understanding of how AI-enabled capabilities can support commercial life sciences workflows.

Responsibilities

• Lead product management activities supporting the implementation and adoption of the Cadence Suite across customers.
• Work with customers and Business Analysts to understand business processes, user needs, implementation requirements, and expected product outcomes.
• Translate customer and implementation needs into product requirements, user stories, workflows, acceptance criteria, and backlog items.
• Identify gaps between existing Cadence capabilities and customer requirements and partner with Product Management and Engineering to prioritize future enhancements.
• Support implementation planning, product configuration, user acceptance testing, release readiness, and transition into ongoing customer use.
• Manage expectations across customers and internal teams by communicating product capabilities, dependencies, risks, decisions, and planned enhancements.
• Monitor customer utilization, adoption, engagement, and recurring usage patterns to identify areas requiring support, training, or product improvement.
• Support product demonstrations, customer working sessions, documentation, and enablement activities while identifying opportunities to apply AI and automation to improve product value and implementation efficiency.

Requirements

• Bachelor’s degree in business, healthcare, life sciences, computer science, information systems, or a related field.
• At minimum 5 years experience in product management.
• Experience with implementation management, business analysis, healthcare technology, life sciences, or SaaS products.
• Experience translating customer and business needs into product requirements, workflows, user stories, acceptance criteria, and prioritized backlog items.
• Demonstrated ability to work directly with customers and cross-functional teams to manage expectations, support adoption, and resolve product or implementation issues.
• Familiarity with AI concepts and AI-enabled products, including the ability to identify practical opportunities to improve customer workflows and product outcomes.
• Strong communication, organization, analytical, problem-solving, and collaboration skills, with the ability to translate between customers, Business Analysts, Product Management, and Engineering.