Business Development Representative

Title: Business Development Representative Location: Boston, Massachusetts, United States (Hybrid)

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

Your Impact

Hello! I'm Christina, Senior Manager of Business Development at commercetools. My team focuses on lead qualification, outbound prospecting, and pipeline generation to connect marketing efforts with sales opportunities.

As our Business Development Representative (BDR), you will serve as the crucial bridge between our Marketing and Sales teams. In this role, you will drive new business opportunities by identifying, reaching out to, and building meaningful relationships with potential customers.

To excel in this position, you should have proven experience generating and qualifying leads from marketing campaigns, paired with exceptional communication skills to establish trust with prospective clients. Ultimately, your efforts will directly impact revenue growth and fuel our long-term business success.

In this role you will focus on:

• Building pipeline through outbound prospecting - research, multi-channel outreach, and persistent follow-up across an account list
• Qualifying inbound leads from marketing campaigns and converting them into sales-ready opportunities
• Running qualification conversations that surface a prospect’s commerce challenges
• Booking qualified meetings for Account Executives and setting them up to win
• Representing commercetools at industry-leading events, from conference floors to executive dinners
• Partnering with your AEs on account strategy and territory planning
• Keeping Salesforce current so your pipeline tells an accurate story
• Staying fluent in our platform, our market, and how we’re positioned against alternatives

Are you driven, hard-working, and eager to launch your career in a high-energy, collaborative environment? We’d love to connect!

This role is in-office, with five days a week spent in our Boston office.

What Sets You Apart

You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork.

Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work.

What you bring:

• Bachelor’s degree or equivalent practical experience
• Curiosity about how businesses work, and the drive to understand a prospect’s world before pitching into it
• Resilience - this is a role where most outreach goes unanswered, and the people who succeed treat that as information rather than rejection
• Clear, concise communication, written and spoken; you can hold a business conversation with a senior stakeholder and keep it moving
• Self-direction and consistency - nobody will tell you how to spend every hour, and the results compound over weeks
• Comfort with learning new technology and systems
• AI aptitude: a genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role

Nice to Have

• Exposure to Salesforce or a sales engagement tool like Gong Engage
• Experience in commerce, retail, or B2B software
• A background in a role where you persuaded people for a living - teaching, recruiting, hospitality, customer service, fundraising, account management

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

Please note that the compensation range pertains to base pay