Senior Account Manager, VaaS (Vault-as-a-Service)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for a Senior Account Manager, VaaS who will own our largest and most complex Vault-as-a-Service partners from the day the contract is signed through launch, growth and renewal. You're accountable for each account's revenue and retention.

What VaaS is:

PSA Vault stores graded cards for their owners. Vault-as-a-Service (VaaS) lets other companies build on it. Marketplaces, live-commerce apps, pack and break platforms, games and fantasy apps, fintechs and retailers use our APIs to store cards, transfer ownership between their customers and ship cards to a customer's door. They get vaulting and fulfillment without building a warehouse. The program went live in 2026, and new partners signed most weeks.

Your book:

You'll manage our larger platforms, including companies new to collectibles that need us to explain how grading, vaulting and fulfillment work. These accounts have deep API integrations, custom terms and executive sponsors. Your starting book is set when you join. We rebalance books each quarter based on workload, not account count.

You’ll report to the General Manager, VaaS. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What You’ll Do:

• Signature to live. Join the final stage of each deal to confirm we can deliver what's being agreed. Take the account from BD at signature, run the handoff and lead onboarding with Product & Technology until the partner is live. Getting signed partners live faster is the team's top priority right now.
• Revenue and renewals. Own the revenue from every account in your book: storage, fulfillment and usage fees, plus partners' buying and selling on PSA Offers. Own renewals and expansion within our pricing guidelines, and bring anything outside them to the GM. Keep an account plan and a health score for every partner.
• Contract terms. Know each account's pricing, minimums, SLAs and launch commitments. Hold both sides to them, and work with Legal on amendments.
• Forecasting. Turn partner launch calendars and campaigns into volume forecasts for Vault Operations, early enough for them to staff intake, imaging and fulfillment.
• Escalations. Own the partner side of every issue: triage, updates and the SLA clock. Vault Operations, Product and Support fix the problem; you make sure it gets fixed and keep the partner informed.
• Executive reviews. Run quarterly business reviews with partner leadership.
• Feedback loop. Bring what partners need back into the VaaS roadmap, documentation and pricing.
• Late-stage deals. When your book has room, help BD scope large deals before signature: solution design, feasibility and onboarding plans.

What you won't own:

• Prospecting and closing new partners. BD does that.
• Billing and collections. Finance runs them; you own invoice accuracy and step in when an account falls behind.
• Fixing operational issues. Vault Operations does; you own the partner side.
• Writing code. You will still read API docs and work through webhooks and sandbox issues with partner engineers.

Your first 90 days:

• Days 1–30: learn the vault end to end (intake, imaging, ownership transfer, withdrawal, claims). Meet Vault Operations and the VaaS engineers. Take over your book with a handoff on every account.
• Days 31–60: build an account plan and health score for each partner. Send your first volume forecast to Vault Operations. Get at least one signed partner live.
• Days 61–90: run your first quarterly business reviews. Pick one recurring issue and get it fixed across all partners. Own your book's renewal and expansion pipeline.

What a typical week looks like:

• Partner Slack channels and weekly syncs with each partner's ops and product leads
• Launch-readiness work with engineers: API keys, webhooks, sandbox to production
• Forecast and SLA review with Vault Operations
• Commercial work: renewals, amendments, launch incentives
• Account notes in the CRM and a weekly update to the GM

How we'll measure success:

• Net and gross revenue retention for your book
• Time from signature to first revenue
• Expansion revenue
• Accuracy of your volume forecasts to Vault Operations
• SLA performance and repeat escalations
• Overdue receivables

Who you'll work with:

Your fellow Account Managers, Business Development, VaaS Product & Engineering, Vault Operations, PSA Offers, Legal and Finance.

Who You Are:

Required Qualifications:

• 7+ years in B2B or enterprise account management, partner management, SaaS/API implementation or 3PL account management
• A record of owning revenue and renewals for a book of complex accounts, with the numbers to show it
• Hands-on experience taking several API-integrated partners from signature to live, including complex integrations on fixed launch dates
• Comfort reading API documentation and talking through problems with engineers
• You're skilled with AI tools (Claude, ChatGPT or similar) and use them to get more done: research an account, analyze usage data, draft a QBR. You don't outsource the thinking. You check the output, make the call yourself, and never send AI-generated work you haven't read, fixed and would put your name on.

Preferred Qualifications:

• Experience with logistics or warehouse operations: throughput, shipping, SLAs
• Experience in collectibles, marketplaces or payments
• Knowledge of how breaks, packs and grading work
• Experience building account-management processes from scratch: playbooks, health scores, CRM

Why join now:

VaaS is a new program, and you'll be one of its first account managers. You'll help set up how the team works, from the handoff with BD to partner health scores and the escalation path. You'll report directly to the GM and work with partner executives from day one.

Salary Range:

The salary range for this position is $110,000-$156,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

#LI-Remote #BI-Hybrid #BI-Remote

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We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

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