Java Developer (RPA sphere)

Company Background: Intradiem is the contact center robotic process automation (RPA) market leader. The patented platform delivers a proven approach for automating current manual management processes. Through automation, Intradiem enables contact centers to effectively reduce costs and increase employee engagement in industries including financial services, telecommunications, insurance, and healthcare. Intradiem is the only contact center automation solution that dramatically increases the business call center’s efficiency while improving agent engagement and customer experience. Their powerful technology acts as an automated manager for contact center agents with rules triggered in real-time by their customers' actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1 billion automated actions annually, saving our customers over $140 million in the past 2 years while improving agent engagement and the end-customer experience. Intradiem is investing heavily in its platforms. They have engaged Coherent Solutions as a strategic partner to double their development capacity and continue building their platform. Project Description: Coherent Solutions is building ten cross functional to build out new functionality on their platforms. Each team will work on building out part of the platform.