Product Builder, Learning & Operations

Title: Product Builder, Learning & Operations Location: Toronto

About Clutch

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience. Customers can sell their car instantly online using our ML-driven pricing model, or browse thousands of cars to buy, all from the comfort of their home.

Named three years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and is backed by world-class investors including Canaan, BrandProject, Real Ventures, D1 Capital, and Upper90.

About the team

Clutch is an operations-heavy business. Every vehicle moves through a complex lifecycle before reaching a customer: pickup, inspection, reconditioning, detailing, photography, movement between facilities, preparation for sale, and delivery.

Hundreds of employees make that happen every day, and nearly all of them use software we build.

We’re looking for a Product Builder focused on learning and frontline operations — someone who can build products that help our teams learn faster, perform better, and become exceptional at their jobs.

The goal isn’t to build a traditional LMS. It’s to make the software people already use an increasingly powerful tool for training, feedback, progression, and mastery.

What you’ll do

• Own learning and training problems end-to-end, from understanding the job through designing, building, launching, and improving the solution
• Spend time with frontline teams to understand how they work, where people struggle, and what separates good performance from great performance
• Build learning directly into Clutch’s internal tools and operational workflows
• Create onboarding, training, certification, and feedback experiences that help employees become proficient faster
• Use gamification thoughtfully to motivate progress, mastery, consistency, and engagement
• Explore simulations, challenges, scoring, progression systems, AI coaching, and other ways to make learning more effective
• Measure whether what you build actually improves performance, quality, productivity, and time-to-proficiency
• Work across product, design, engineering, data, and operations rather than handing work from one function to another
• Ship quickly, observe how people use what you’ve built, and continuously iterate

Minimum requirements

• 6+ years of experience building digital products, learning products, educational products, or similarly user-facing systems
• Strong product sense and an ability to identify the underlying problem rather than simply building what was requested
• A genuine passion for education, learning, training, and how people develop mastery
• Strong UX instincts and a high bar for simple, intuitive, engaging experiences
• Experience designing products that drive repeated use, motivation, or behavioural change
• Comfort working directly with frontline users and learning how their jobs actually work
• Comfort using AI-assisted or agentic tools to build software, or a strong desire to become highly proficient with them
• Willingness to work outside the traditional boundaries of your discipline
• Ability to measure whether a product actually changed behaviour or improved outcomes

Preferred qualifications

• Experience in edtech, education, learning technology, or training products
• Experience building gamified or highly engaging consumer products
• Experience at companies such as Duolingo, Khan Academy, Quizlet, Codecademy, Brilliant, or similar
• Experience building onboarding, certification, coaching, or performance-management products
• Experience building internal tools or software for operationally complex businesses
• Experience working at a startup, either as an early employee or founder
• Evidence of having taught yourself skills outside your formal discipline

You WILL NOT enjoy this role if

• You think training primarily means creating courses, documentation, or slide decks
• You want your responsibilities to stay strictly within product, design, education, or engineering
• You prefer handing work off once your part is complete
• You don’t enjoy spending time with frontline users
• You value engagement without asking whether people are actually learning
• You use gamification as decoration rather than as a tool for motivation and mastery
• You prefer firm processes over adaptive ones
• You don’t like being scrappy
• You don’t like small, agile teams

Why you’ll love it at Clutch

• Autonomy & ownership — own meaningful problems from beginning to end
• Real-world impact — improve how hundreds of frontline employees learn and work
• A unique design space — combine product, learning, gamification, AI, and operations
• Fast feedback loops — put working software in front of users and improve it quickly
• Competitive compensation and equity incentives
• Generous time off program
• Health & dental benefits