Customer Growth Manager

cloudbeds | Hospitality technology

1h 27m ago

Remote In-Country

Full Time

Canada, United States of America

from $120k USD/yr

Title: Customer Growth Manager Location: North America

What Makes Cloudbeds Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.

How You'll Make an Impact:

As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual.

You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout.

What You Bring to the Team:

Meet and exceed ambitious targets and revenue goals set by the customer growth management team.
Develop and maintain strong relationships with key stakeholders and decision-makers.
Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs.
Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.
Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve.

What Sets You Up for Success:

Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space.
Experience and/or education in hospitality operations.
Strong understanding of hospitality industry trends and challenges.
Ability to build and maintain long-term relationships with clients.
Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions.
Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
Self-motivated and goal-oriented, with a relentless drive to exceed targets.
Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
Willingness to travel as required ( < 10% )

Bonus Skills to Stand Out:

Demonstrable success in selling PMS or other hotel tech software.
Languages: English (additional European languages are always a plus!)

Compensation: Commission is uncapped and top performers earn $120k+ in Annual OTE.

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What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at cloudbeds.com

Company Awards:

Best All-In-One Hotel Management System | HotelTechAwards (2025)
Overall 10 Best Places to Work | HotelTechAwards (2025)
Most Loved Workplace® Certified (2024)
Top 10 People’s Choice (2024)
Deloitte Technology Fast 500 (2024)

Discover our Benefits:

Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays - enjoy an extra-long weekend every month
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling and knowledge transfer

Everyone is Welcome - A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

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Required Skills

salesforcezendeskcanva

Required Languages

🇬🇧 English