Customer Success Representative (Part-time)

Cleversoft | FinTech/RegTech

4h 39m ago

Hybrid

Part Time

Bulgaria

Are you ready to break new ground with us? Then join us and help us strengthen our Customer Success Team in Sofia as a Customer Success Representative.

Do you have a background in economics, finance, or IT? Join our team as a Customer Success Representative, where you’ll play a key role in ensuring our clients receive exceptional support and value from our solutions. It’s an ideal role for students or recent graduates eager to gain hands-on experience and grow with us.

In your role you will support clients with their questions about our regulatory solutions, whether this is regarding our software, regulatory inquiries or other service-related requests. Furthermore:

Provide customer support during evening hours and public holidays: tracking and follow up of incoming requests, provide first line support.
Troubleshooting and resolving issues in a professional and timely manner: customer communication, investigation and problem solving.
Follow-up requests with colleagues (second/third line) and escalate if needed.
Collaboration with the product team and your team members.
Maintain proper documentation regarding FAQ’s and our services.

Enrolled in a bachelor’s degree in Economics, Finance, IT, or a related field.
Availability to work in the evening (17:00-21:00 or 18:00-22:00) and public holidays.
Ability to work reliably, precisely, and independently.
Knowledge of Microsoft Excel (e.g. basic formulas and tables).
Capability to communicate on a business level with clarity and empathy.
Eagerness to learn, adapt, and grow in a dynamic, team-oriented environment.
Fluency in English, written and spoken.

We offer:

A very challenging and rewarding FinTech/RegTech environment where you will grow exponentially in professionality and technical knowledge;
Opportunity to work with state-of-the-art technologies, in a digital cloud-based environment, collaborating with the team anytime and from anywhere;
Project and teamwork providing cross-field experience;
25 paid vacation days annually;
Flexible work schedule with policy allowing up to 50% work from home;
Opportunities for training, customer engagement, and conference participation;
Interview process with your future teammates;
Possibility for high impact and fast personal growth;
Competitive salary + employee benefits, e.g., a multisport card, additional medical insurance, etc.

cleversoft is an equal opportunity employer. We do not discriminate against any applicant or employee based on gender, sexual orientation, race, religion, belief, disability, or any other legally protected characteristic. We are committed to hiring the best candidates for our positions, regardless of these factors.

The cleversoft group is the leading provider of cloud-based RegTech services for financial service providers. The company, headquartered in Munich with offices in Frankfurt, Luxembourg, Amsterdam, The Hague, London, Vienna, Seville, Malta, Sofia, Istanbul, Dubai, and Kuwait, supplies over 1,200 financial institutions worldwide with automated solutions to optimize business-critical compliance processes.

Required Skills

excel

Required Languages

🇬🇧 English