Business Analyst

Cleveland Brothers Equipment Company is seeking a Business Analyst (BA) within our IT organization that will be the subject matter expert and deliver technology enabled business outcomes through ongoing support, growth, and transformation of our system capabilities that provide clear & measurable business value across key functions of the organization (e.g. Sales, Service, Parts, Rental, Finance, HR, etc.).

Position Summary:

This role serves as the bridge between business needs and technology delivery. The position manages multiple priorities, gathers requirements, performs process and system analysis, supports enhancements and releases, and conducts testing and troubleshooting to ensure systems evolve with organizational needs and delivers against business domain goals and objectives. The role partners closely with business stakeholders and technology teams, including development, architecture, cybersecurity, infrastructure, and data to improve system efficiency, data quality, user adoption, and overall value.

Primary Responsibilities:

Requirement Gathering: 

• Build functional requirements through workshops, interviews, etc. and document user stories and functional design documentation.
• Be the connection to the enabling teams (development, data, security, infrastructure, etc.) to ensure technical requirements and delivery meet or exceed expectations

Solution Design

• Analyze business requirements to design, recommend, and implement new solutions, new features, and system enhancements.
• Clearly define what the solution must do and how it must function to meet end user needs.
• Partner with the solution architecture team to ensure that proposed solution designs address the business outcomes expected.
• Partner with the data organization to ensure solution designs align with data governance/architecture standards.

Stakeholder Management

• Be the liaison between business domains and IT to ensure products being delivered are driving favorable business outcomes with measurable value.
• Ensure intake of project/product work is aligned to business goals and objectives and drive measurable value.

Training & User Adoption

• Develop and maintain updated training materials, process documentation, and quick reference guides in partnership with the learning & development team.
• Ensure ongoing training and onboarding sessions for new and existing users.
• Promote consistent system usage and data entry practices to maintain integrity and compliance.

Testing & Monitoring

• Partner cross-functionally to build and/or update self-service reports or dashboards using enterprise KPIs that monitor the execution of business processes using supported tools.
• Monitor system usage metrics, identify underutilized functionality, and drive adoption initiatives.
• Track and report on process improvement outcomes, efficiency gains, and return on investment of system enhancements.

Education & Experience:

• Bachelor’s degree in information systems, analytics, or STEM-related field.
• Minimum of 3 years of experience in business analysis, IT, business/systems analysis, or a related role.
• Experience with delivering technology and analytics projects and/or products
• Strong stakeholder relationship management abilities
• Experience with ERP systems analysis or development, preferably with Microsoft Dynamics 365
• Experience with Customer Relationship Management platforms; preferably Microsoft Customer Engagement and/or HubSpot is a plus
• Experience in the construction equipment, heavy machinery, or dealership model is preferred.
• Proven track record of executing process improvement and system optimization.

Core Competencies:

• Deep understanding of the end-to-end systems & processes relevant to dealership operations
• Able to leverage trending technologies to identify opportunities, improve efficiencies and/or solve problems.
• Exceptional analytical and problem-solving skills.
• Strong communication and collaboration with IT teams and business stakeholders.
• Proactive mindset with a focus on continuous learning and improvement.
• Organized, detail-oriented, and capable of balancing multiple priorities.
• Ability to interpret and effectively communicate data to identify trends, measure performance, and support decision-making.
• Ability to create functional documentation, test scripts, and process maps.
• Strong understanding of system testing and change control processes.

Why Join the Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 30 locations whether you want to move up, or into another division of the company.
• Stability – Cleveland Brothers has been around for more than 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us: For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat® dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.

From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.

Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.

At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.