Senior Solutions Engineer

About the Role

This customer-facing role bridges sales and implementation for a Series A cold-chain logistics software company. You will own the technical solution from discovery and tailored demonstrations through delivery and go-live, working closely with Sales, Customer Success, Product, Data, and Engineering.

What You'll Do

• Lead technical and process discovery with supply chain, quality, logistics, and IT stakeholders to understand workflows, data sources, systems, and constraints.

• Deliver customer-tailored demonstrations and address technical objections using the customer's logistics and product workflows.

• Design solutions that define applicable modules, required data, integrations, phases, and scope.

• Translate solution designs into sequenced implementation plans and statements of work, identifying effort, dependencies, and risks.

• Partner with Sales on proposals and commercial commitments to ensure they are technically deliverable.

• Lead solution workshops, support software configuration, coordinate technical handoffs, and remain accountable through go-live.

• Work with Product, Data, and Engineering to sequence deliverables and share customer insights that inform product development.

• Create reusable solution designs, discovery frameworks, scoping templates, and integration patterns.

What We're Looking For

• At least 5 years of experience in solutions engineering, solutions architecture, or technical account management delivering enterprise software implementations.

• Experience owning solution designs from pre-sales through implementation and go-live, including tailored demos and technical sales discussions.

• Background in supply chain, cold chain, logistics, or quality management workflows, ideally in a regulated industry with compliance and traceability needs.

• Hands-on experience configuring or implementing enterprise software, and coordinating work across Product, Engineering, and Delivery teams.

• Proficiency with design and documentation tools such as Figma or FigJam, and project tracking tools such as Linear or Jira.

• Familiarity with APIs, data integrations, system interoperability, and reusable implementation playbooks is valuable.

Compensation & Benefits

Base salary is $140,000 to $180,000 USD annually. Visa sponsorship is not available.

Location

This is an on-site role in Chicago, Illinois, United States.