Senior Solutions Engineer

Title: Senior Solutions Engineer Location: Chicago ABOUT THE ROLE This is the single technical thread from first discovery call through to a customer operating in production. Sitting within the Commercial Organization, the Senior Solutions Engineer bridges pre-sales and delivery, owning solution design and staying accountable through go-live. The continuity matters: what gets scoped is what gets built. WHAT YOU'LL DO - Run technical and process discovery with supply chain, quality, logistics, and IT stakeholders to uncover current-state workflows, data sources, systems, and constraints. - Deliver tailored platform demonstrations mapped to the customer's own lanes, products, and release processes rather than a generic script, and handle technical objections live. - Own the initial solution design and solution map, defining which modules apply, what data is required, which integrations are in scope, and what is phased. - Translate solution designs into scoped, sequenced statements of work and implementation plans, surfacing long-lead items and dependencies before they become commitments. - Partner with Sales on proposals and order forms to ensure commercial commitments are technically deliverable. - Carry your design into delivery: lead solution workshops, guide configuration of lane qualification, command center, and automated product release modules, and remain accountable through go-live. - Coordinate with Product, Data, and Engineering to sequence deliverables, manage technical handoffs, and feed real customer patterns back into the roadmap. - Build reusable assets including reference solution designs, discovery question banks, scoping templates, and integration patterns. WHAT WE'RE LOOKING FOR - 5+ years as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations. - Demonstrated ownership of solution designs end-to-end, from pre-sales through implementation and go-live. - Experience delivering customer-tailored product demonstrations and handling technical objections in sales situations. - Domain background in supply chain, cold chain, logistics, or quality management systems and workflows. - Hands-on experience configuring or implementing enterprise software modules such as product release management, qualification systems, or command and control platforms. - Proficiency with design and documentation tools (Figma, FigJam, or equivalent) and project tracking systems (Linear, Jira, or equivalent). - Experience coordinating technical handoffs and sequencing deliverables across Product, Engineering, and Delivery teams. - Experience in regulated industries (pharma, food, healthcare) with compliance and traceability requirements is a strong plus. - Familiarity with data integration patterns, API-driven architectures, or system interoperability challenges is a plus. - Experience building reusable solution templates, discovery frameworks, or implementation playbooks is a plus. COMPENSATION & BENEFITS Salary range: $140,000 to $180,000 USD annually. Visa sponsorship is not available for this role. LOCATION On-site in Chicago, Illinois, United States.