Account Manager, Associate

About the Role

Own and grow a portfolio of B2B SaaS customers using an AI-powered phone assistant. You will work with Customer Success, Product, and Marketing to improve adoption, demonstrate customer value, and drive account growth.

What You'll Do

• Act as the primary contact for assigned customers throughout their lifecycle.

• Run account reviews and discovery conversations to identify new use cases and expansion opportunities.

• Analyze product usage and explain how AI automation can improve customer processes.

• Own expansion revenue, including upgrades, add-ons, and renewals, against monthly and quarterly targets.

• Support onboarding and ongoing adoption to strengthen retention.

• Share structured customer and market feedback with Product and go-to-market teams.

• Maintain accurate CRM records, forecasts, and pipeline, and conduct regular customer touchpoints and business reviews.

• Coordinate account plans with Customer Success, Product, and Marketing, and help develop the account growth approach.

What We're Looking For

• At least one year of experience in B2B SaaS sales, account management, or customer success.

• Experience with upsells, renewals, or expansion revenue in existing accounts.

• Strong product and technical understanding, with an interest in AI and machine learning.

• Native-level German and confidence leading customer calls, reviews, and demos.

• A structured, customer-focused approach and a sense of ownership; startup or scale-up experience is a plus.

Compensation & Benefits

OTE is €65,000 to €95,000 annually, comprising fixed salary and uncapped commission. Visa sponsorship is not available.

Location

On-site in Vienna, Austria, with hybrid work possible.