Middle Implementation Consultant Level I

Who We Are:

Clearwave Corporation is an innovative healthcare technology company based in Atlanta, Georgia that provides a complete patient-engagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our ever-changing healthcare environment, all to create a better all-around healthcare experience. With proven ROI, Clearwave improves practice revenues, reduces staff workload, and enhances the patient experience. Through self-service scheduling and check-in, patient communication, and insurance verification, Clearwave helps practices provide a digital-first, convenient, compliant, and safe experience that patients have come to expect from healthcare providers. With 95% client retention, we understand that we’re stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship.  

POSITION SUMMARY

The Implementation Consultant I plays a critical role on the Implementation team, focusing primarily on managing and executing add-on installations for our existing client base. This individual will work directly with current customers to assess their needs, configure solutions, and ensure a smooth rollout of additional features or modules. While the primary focus is on current client expansions, the role may also involve leading full implementations for new clients as needed.

This is a hands-on, client-facing role that requires strong project management skills, technical aptitude, and a commitment to customer success. The ideal candidate is detail-oriented, self-motivated, and capable of managing multiple priorities in a dynamic environment.

ESSENTIAL FUNCTIONS 

• Own delivery of implementations for existing and new clients, serving as Project Manager and subject matter expert of products​, workflows, and configuration

• Understand client needs and configure solutions aligned to their goals

• Manage project timelines, risks, dependencies, and deliverables including holding other project team members accountable​

• Lead client meetings, provide status updates, and provide executive-level communications as needed​

• Support Senior Implementation Consultants and IC IIs on complex or cross functional initiatives​

• Project management and risk mitigation​​

• Travel to client sites as needed for go live support

POSITION QUALIFICATIONS 

Competencies: 

• Ability to manage multiple projects simultaneously in a fast-paced environment​

• Self-starter mentality

• Execution focused delivery and accountability driver

• Comfort working independently while collaborating cross functionally​

• Exposure to healthcare organizations and workflows​

• Experience supporting or leading software implementations, preferably in a client-facing environment 

• Travel to client sites as needed 

SKILLS & ABILITIES 

Education:  

• Bachelor’s degree or equivalent professional experience (preferred)​

Experience: 

• 2+ years of experience supporting or leading project coordination, implementation, or client-facing delivery work in a fast-paced environment

• Healthcare experience required

Skills:

• Software implementation methodologies​

• Project management fundamentals​

• Process analysis and solution configuration​

• Strong client communication and presentation skills​

• Customer oriented, problem-solving mindset​

• Excellent time management and organizational skills​

• Resourcefulness and initiative​

• Ability to adapt and remain flexible in changing environments

• Excel, Word, PowerPoint, Salesforce