Manager, Technical Account Management

Position:
Manager, Technical Account Management

Company:
ClassPass

Location:
United Kingdom

Employment type:
Salaried

Short Summary:
The Manager, Technical Account Management is responsible for providing exceptional leadership and management to lead a team and create loyal, win-win relationships with customers. The role involves developing consultative programs that drive customer product adoption and loyalty while ensuring smooth transitions between internal partners.

Responsibilities:
- Develop and evolve functional objectives to align technical account management activities with company goals.
- Engage customers to ensure effective technical account management support and drive product adoption.
- Guide a team through training and growth, focusing on customer-centered consultative practices.
- Ensure coordination between cross-functional teams involved in the customer experience.
- Monitor customer satisfaction and make adjustments to meet expectations.
- Partner with People and Culture to support team members in various HR areas.
- Monitor customer adoption of Mindbody software and provide insights to product development teams.
- Motivate, coach, and empower direct reports to meet onboarding goals and KPIs.

Requirement:
- Bachelor’s Degree or equivalent experience.
- Five (5) years of related work experience in account management, especially in customer service, sales, and education/training.
- Three (3) years of strategic, high-level management and leadership experience.
- Experience in Professional Services, Technical Account Management, or Consulting firm account management.
- Strong technical skills including data analysis, technical support, and cloud software implementations.
- Excellent communication skills, both verbal and written.
- Ability to quickly learn new technologies and adapt in a fast-paced environment.

Benefits:
- The Company is an Equal Opportunity Employer and values diversity.
- Encourages people of all backgrounds to apply.