Business Analyst

ESSENTIAL FUNCTIONS

Business Process Discovery & Management

• Lead requirements gathering through interviews, workflow analysis, and business process mapping 
• Evaluate existing processes to identify opportunities for enhancement or modernization 
• Develop use cases, feature requirements, and user stories to support system improvements 
• Partner with technical teams to ensure alignment between business needs and technical implementation 
• Support planning for new IT services and service bundles 
• Research emerging technologies and assess their fit for City operations 
• Conduct initial testing of enhancements; coordinate with SMEs for secondary validation 
• Contribute to project and portfolio management activities 
• Apply project management principles as needed 
• Advocate for continuous improvement and new ideas rooted in user needs and organizational strategy

Relationship Management

• Build collaborative relationships with departmental partners and central OIT teams 
• Serve as the primary point of contact for assigned business process areas 
• Conduct regular stakeholder reviews, planning meetings, and priority-setting sessions 
• Advocate for stakeholder needs within OIT 
• Monitor and report on project status, service delivery, and stakeholder satisfaction 
• Ensure transparency, communication, and alignment across teams

Project Governance & Portfolio Support

• Support the PMO’s Project Health Check process, including data validation and performance analysis 
• Review metrics such as schedule, scope, budget, and risk to identify trends or concerns 
• Assist in building dashboards, scorecards, and reporting materials 
• Prepare summaries for leadership and governance meetings 
• Maintain PMO documentation in systems like SharePoint or Smartsheet 
• Support contract coordination (staff augmentation, IT implementation, planning/architecture) 
• Assist with RFI/RFP processes, including documentation, tracking, and evaluation support

KNOWLEDGE, SKILLS & ABILITIES

• Ability to translate business needs into clear technical requirements 
• Strong strategic and analytical thinking with a user-centered mindset 
• Excellent communication skills, including explaining technical concepts to non-technical audiences 
• Ability to build trust and work collaboratively across a diverse environment 
• Experience researching technologies and contributing to data-informed decisions 
• Strong problem-solving, organization, and documentation skills 
• Commitment to innovation, transparency, and inclusive service delivery

• Bachelor’s degree in Computer Science, Information Systems, or related field 
OR an equivalent combination of education and experience 
• At least seven (7) years of professional experience, including five (5) years of business analysis 
• Experience with tools such as MS Excel, Project, PowerPoint, and Visio 
• Experience leading or managing projects is a plus 
• Experience with Organizational Change Management is a plus 
• Experience in government or large, complex environments is preferred

Salary Range: $75,000-$85,000

Salary cannot exceed $85,000

All applications must include a cover letter. Applications without a cover letter will be considered incomplete. 

Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.