Information Technology Specialist - Police Department

Benefits Summary:

Major Benefits for Full-Time Regular Employees:

• A diverse range of complimentary mental health and wellness services is available, including an Employee Assistance Program, a free subscription to Calm, and health coaching
• Paid time off up to 25 days in first year of employment
• 10 paid holidays and 1 floating holiday per year
• Free employee only coverage for medical, dental, vision, short-term disability, and life insurance
• Pension and long-term disability through Arizona State Retirement System, click here for more details
• Supplemental benefits such as deferred compensation plans and additional life insurance

Position Summary:

Performs technology related troubleshooting tasks supporting police/dispatch operations and installation/maintenance of hardware and software.

Essential Duties:

• Supports, implements, and maintains software applications and databases integral to City operations including public safety software applications for dispatch centers.
• Provides technical assistance regarding new and modified programs and applications.
• Responds to user calls for assistance.
• Meets with users on software issues and advancements.
• Imports and exports data and assists with analytics and reporting.
• Tests programs, identifies problems, develops solutions, debugs programs, produces sample reports for users, and verifies user satisfaction.
• Sets up new computer systems and associated hardware (printers, scanners, modems, etc.).
• Supports and troubleshoots equipment used in the field and in police vehicles.
• Installs, configures, and manages software applications.
• Performs hardware and software diagnostics.
• Responsible for managing police/dispatch software access, account maintenance, password resets.
• Acts as liaison between Police Department, Information Technology Department and public safety software vendors.
• Provides training for end users as needed.
• Performs other duties as assigned.

Qualifications:

Education and/or Experience:

Bachelor's degree in Computer Science or related discipline; two (2) years of progressively responsible experience in computer science; or any equivalent combination of education, experience, and training which provides the knowledge and abilities necessary to perform the essential functions of the position. Experience with Cradlepoint, Axon, CAD/RMS systems, SQL analytics and other public safety software systems preferred.

Licensing, Certification, and Other Requirements:

Possess and maintain a valid Arizona driver's license.

Employee Core Beliefs

City of Prescott employees should seek to uphold the City's core beliefs throughout their day-to-day business and with every customer they come in contact with, both internal and external. Our core beliefs are: Acting with Integrity, Working as a Team, Being Accountable, Practicing Innovative Problem Solving, Taking Pride in Excellent Results, Focusing on Our Community and Being Nice.

Knowledge, Skills and Abilities:

• Knowledge of Microsoft Windows desktop operating systems and supporting software.
• Knowledge of TCP/IP networking.
• Skill in administering desktops, troubleshooting, problem solving, and repairing equipment.
• Skill in administering computer applications, troubleshooting, problem solving, and installing.
• Skill in addressing support, hardware, and software application issues.
• Skill in developing, defining, monitoring, and communicating methods of problem solving to meet high levels of customer satisfaction and service.
• Skill in organizing.
• Skill in communicating, both verbally and in writing, for technical, non-technical, and administrative purposes.
• Ability to manage projects.
• Ability to pay attention to detail
• Ability to multi-task.
• Ability to be flexible.
• Ability to establish and maintain effective working relationships with City of Prescott staff, vendors, and other IT professionals.

Physical Demands and Working Conditions:

• Work is performed in a standard City office environment and in other facilities and locations.
• Safely lifts and carries computer equipment and other materials weighing up to 50 pounds to deliver equipment to various work sites.
• Safely operates a variety of standard office equipment including a computer, telephone, calculator, copier, and fax machine requiring continuous and repetitive arm, hand, and eye movement.
• Safely operates a City vehicle while in potentially adverse weather conditions.
• Clearly, concisely, and effectively communicate both in person and over the telephone.
• Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

Successful candidate will receive a post-offer, pre-employment background screening to include:

• Drug screening
• Motor vehicle records check
• Criminal background screening

City of Prescott Contact Information

201 N. Montezuma Street, Suite 207

Prescott, AZ 86301

Website: www.prescott-az.gov

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the selection process. In accordance with A.R.S. 23 - 493, this position has been identified as "Safety Sensitive". The City of Prescott is an Equal Employment Opportunity employer.