Senior Program Manager-Director

The Senior Program Manager is responsible for leading, governing, and executing a coordinated portfolio of complex, interconnected projects aligned with organizational strategic objectives. The ideal candidate possesses a good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent organizational and communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an intergral member of the functional leadership team within a country/site location, job family, or line of business.

Responsibilities:

• Governance, Risk & Issue Management (RAID)

• Framework & Cadence: Establish program charter, governance structures, escalation pathways, steering committee cadences, and review checkpoints.

• Risk & Issue Mitigation: Lead program-level Risk, Assumption, Issue, and Dependency (RAID) log management with quantifiable mitigation strategies.

• Compliance & Quality Assurance: Ensure adherence to enterprise quality standards, regulatory policies, information security, and audit controls.

Stakeholder Engagement & Executive Communication

• Executive Reporting: Deliver regular progress dashboards, milestone tracking, and transparent status reporting to C-suite and executive sponsors.

• Consensus Building: Drive alignment across competing business units, engineering teams, and external vendors/partners.

• Feedback Loops: Maintain open channels for continuous stakeholder feedback and expectations management.

• Builds and manages relationships with key stakeholders, organizations and business heads.

• Collaborates with senior management on cross functional areas and other projects, as appropriate identify and drive resolution of issues, including those outside established projects of work.

• Collaborates with stakeholders to ensure project scope definition meets business objectives and with project sponsor to ensure business case/cost benefit analysis is in line with business objectives.

• Manages the communication of status, issue, and risk disposition to all stakeholders, including Senior Management, on a timely basis.

• Benefit analysis is in line with business objectives.

• Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.

• Assists program team in negotiating for resources owned by other departments in order ensure the program is completed within stated time lines.

• Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.

• Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience, including 8-10+ years' managerial experience

• Demonstrate a consistent track record having worked as a Program or Project Manager, Lead, PMO or department head, managing teams and large, strategic cross-functional projects.

• Previous program/project management, consulting, technology and/or management.

• CAPM, PMP, PgMP and/or MBA are a plusCAPM, PMP, PgMP and/or MBA are a plus

Education:

• Bachelor’s/University degree, Master’s degree preferred and managerial experience

•Working Environment: office setting, minimal travel required.
• Effort: minimal physical effort required.

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Nov 19, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.