Retail Banking Analytics Manager - Charlotte

Citi is looking for a Retail Banking Analytics Manager to lead a high-performing team of data analysts within the Wealth Intelligence organization, reporting directly to the Head of Retail Performance Execution. In this role, you will harness advanced analytics to shape the strategic direction of Citi's US Retail Banking and Citigold business, turning complex data into clear business decisions that accelerate deposit, lending, and investment growth. This is a senior leadership opportunity for an analytics professional who thrives at the intersection of data science, financial services, and executive-level influence.

Responsibilities

• Lead a team of data analysts across multiple concurrent projects, setting priorities, managing deliverables, and maintaining accountability for outcomes.
• Champion the adoption of AI-driven approaches across the analytics team, setting the standard for how large-scale data challenges are approached and ensuring the team builds capability in emerging AI methodologies relevant to retail banking.
• Partner directly with senior leadership to translate advanced analytics into strategic recommendations that optimize coverage models and accelerate frontline performance.
• Analyze large, complex internal and external data sets to evaluate business strategies and measure the impact of key commercial decisions on deposit, lending, and investment growth.
• Design and implement data collection, processing, and cleaning workflows, applying statistical models, algorithms, and data visualization techniques to support exploratory and predictive analysis.
• Identify and compile data sets using tools (Python, SQL) to predict, improve, and quantify the success of business-to-business outcomes.
• Document data requirements and analytical findings in a manner that bridges technical execution and executive decision-making, ensuring insights are actionable at the leadership level.
• Assess risk implications of analytical outputs and business recommendations, ensuring decisions reflect sound judgment and adhere to applicable standards and regulatory requirements.
• Apply AI-powered tools and machine learning techniques as both a hands-on contributor and team leader, embedding intelligent automation into analytical workflows to increase the speed and precision of business insights.

Required Qualifications & Skills

• 10 or more years of experience in analytics, financial or business analysis, or credit and risk analysis within financial services.
• Demonstrated ability to lead and develop analytical teams, including full people management responsibilities such as performance evaluation, hiring, and resource planning.
• Expert knowledge of advanced statistical techniques and the applied experience to use them in driving measurable business results. In-depth understanding of financial services business models, with the ability to connect analytical outputs to key commercial drivers.
• Practical experience leveraging AI and machine learning tools to solve real business problems, with the ability to contribute directly to AI-driven analysis as well as guide a team in applying these techniques effectively.
• Proficiency in data querying and compilation tools to extract and structure data sets for analysis at scale.
• Effective project planning and delivery management skills, with the ability to oversee multiple workstreams and meet senior stakeholder expectations.
• Strong analytical thought leadership, with a track record of shaping strategy through data rather than simply reporting on it.
• Demonstrated ability to lead AI adoption within an analytics function, identifying where intelligent tooling creates measurable business value and translating that into team practice and deliverable outcomes.

Beneficial Skills & Qualifications

• Master's degree in a quantitative, analytical, or business-related discipline.
• Experience applying analytics within specialized domains such as marketing, risk, digital, or financial crime.
• Familiarity with data visualization techniques and tools to communicate complex findings to non-technical audiences.
• Creative approach to problem-solving, with the ability to formulate analytical solutions for ambiguous or novel business challenges.

What We Offer

At Citi, you will take on a role with genuine strategic weight, contributing to decisions that shape one of the world's leading financial institutions. This position offers the scope, resources, and senior exposure to make a lasting impact on Retail Business Banking performance — while working within a results-driven team that values analytical excellence and collaborative execution.

• A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration.
• Direct access to senior leadership and the opportunity to influence strategic decisions at the highest levels of the organization.
• Ownership of a high-impact analytics function, with full team leadership responsibility and the autonomy to shape how data drives business outcomes.
• Exposure to complex, large-scale data environments and cross-functional initiatives that sharpen expertise and broaden your professional footprint.
• Ongoing learning and development opportunities, supported by Citi's global scale and investment in analytical capability.
• A performance-driven environment where the quality of your work directly contributes to business growth and client impact.
• Competitive compensation and financial wellbeing support, reflecting the seniority and strategic importance of the role.

Apply now to bring your analytics leadership to one of the world's most influential financial institutions and shape the future of Citi.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Management

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Time Type:

Full time

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Primary Location:

NC-CHARLOTTE (BALLANTYNE)

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Primary Location Full Time Salary Range:

$145 840,00 - $218 760,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

oct 22, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.