Residential Real Estate Mortgage Specialist, SAFE Act Loan Officer – Director

The RRE MS Team Leader SAFE Act LO manages a teamof mortgage Specialists. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an intergral member of the functional leadership team within a country/site location, job family, or line of business.
Responsibilities:

• The RRE Mortgage Specialist Team Leader role will responsible for managing a team of Mortgage Specialists (MS)
• You will be required to recruit, train, manage, and coach a team of Mortgage Specialists (MS) at the Private Banking level
• MS can be based throughout the United States, remote management may be required
• Mortgage specialists are responsible for the primary client contact for the mortgage throughout process, from initiation of inquiry to closing, maintaining proactive communication with client and Private Banker at all times
• Assist the MS with developing a comprehensive mortgage sales plan to support assigned region's target market and overall goals
• Held identify potential purchase and refinance target clients within assigned base; working with Private Bankers, list analyses, referral points, etc. to design contact plans for your team
• Work with RRE MS Head to create sales plan to include development of referral sources as well as penetration of existing relationships
• Serve as the key relationship manager and resource for fostering and maintaining business relationships with the business partner
• Manage any escalations and issues in the product & pricing, administrative, disciplinary areas
• Functioning as part of a deal team that requires effective participation and contribution
• The position requires the individual to independently exert leadership and effectively orchestrate the assigned portion of the mortgage process
• Responsible for personal applications and closings
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience
• Residential real estate experience managing high performing sales teams at the regional level
• Expert knowledge of the mortgage & residential real estate business

Education:

• Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Private Client Product Services

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Job Family:

RRE Mortgage Sales

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$ 170,000.00 - $ 300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

nov. 14, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.