Support Agent — Chillbase

ChillBase studio is an independent and innovative player in the gaming industry. We’re fueled by our passion for crafting outstanding products.

Our ongoing projects are in full swing, and we’re dedicated to delivering top-notch work without being tied down by a strict corporate structure.

At ChillBase we are working on One State which is a unique Social RolePlay game. Our analysts and marketers face daily challenges that force them to reconsider their approaches to player acquisition and retention. Therefore, we are gathering some of the best specialists in their field with significant experience and non-trivial professional thinking.

If you are seeking to be a part of an engaged team, work on captivating projects with minimal bureaucracy, and receive regular, constructive feedback, then you’ll find your place with us.

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Expectations

What we want to see:

• At least 2-year experience in customer support in IT/GameDev companies
• Experience with tools such as Zendesk, Usedesk
• Experience working in task trackers (Asana/Trello/Jira/FlowFast)
• English level C1-C2
• Familiarity with gaming communities and terminology

What you will be doing

• Responding to user messages/questions/issues
• Assisting players in resolving disputes
• Tracking and reporting technical issues to the development team
• Providing feedback to players on their issues

Benefits

Growth and development

Our project is actively growing, as well as the team that creates it. We invest in the growth of each specialist and regularly review salaries based on performance. Moreover, we have a promotion system that allows specialists to showcase their talents in more responsible positions.

Comfortable conditions

We have flexible hours with the option of taking days off.

Care for employees

We offer sick days without salary loss, assistance in difficult life situations, no bureaucratic nightmares and processes for the sake of processes.

We carefully review every application and will definitely reach out if your profile matches the role’s requirements. If you do not receive a response within 14 calendar days, it means we are not moving forward with your application at this stage. We’d be happy to reconnect in the future — please keep an eye on our openings.

Employment process

You apply for an open role via our careers portal. We carefully review your CV and any additional materials you provide.

If your experience matches our needs, we’ll invite you for an initial conversation with a recruiter. It’s a chance to get to know each other, talk about your motivation and expectations, and share more about the role and company.

You may be asked to take part in one or more technical interviews with the team. In some cases, we might also send you a test assignment to better understand your practical skills.

A closing conversation with a hiring manager or team lead. We’ll discuss the outcomes of the previous stages, cover any remaining questions, and align on expectations.

If everything goes well — we’ll extend a job offer. Once the details are confirmed, we’ll guide you through the onboarding process and welcome you to the team.