Project Manager Lead — Chillbase

ChillBase studio is an independent and innovative player in the gaming industry. We’re fueled by our passion for crafting outstanding products.

Our ongoing projects are in full swing, and we’re dedicated to delivering top-notch work without being tied down by a strict corporate structure.

At ChillBase, we’re developing a unique social roleplay game OneState, and we’re currently looking for VIP Manager (Latam). 

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Expectations

What we want to see:

• 2–3+ years of experience in VIP service, premium Customer Care, or Premium Account Management.
• Fluent Spanish and English (Native/C1 level) with an impeccable understanding of cultural nuances and local etiquette across the US and LATAM regions.
• Working knowledge of Russian (B1–B2 level).
• Solid understanding of key retention metrics (LTV, Retention Rate, ARPPU).
• Exceptional written and verbal communication skills, high empathy, resilience to stress, and a proven track record of tactfully resolving conflicts with high-value “whale” clients.
• Passion for video games and deep personal insight into mobile gaming.
• Hands-on experience playing mobile MMOs, strategy games, or major RolePlay (RP) titles is required.
• Clear understanding of premium concierge service dynamics, including flexibility to handle urgent player requests on evenings or weekends.

Nice to have:

• Prior experience in the gaming industry (mobile MMO/RP projects), iGaming, or luxury concierge services is a major plus.

What you’ll be doing:

• Provide personalized VIP service for an assigned portfolio of top spenders in the US/LATAM region to reduce churn and drive player loyalty.
• Participate in private sales and exclusive previews for VIP players.
• Build and nurture long-term partner relationships.
• Receive and classify complex requests from “whales,” translate them into technical specifications, and coordinate resolutions across cross-functional teams.
• Gather feedback from top US/LATAM spenders and translate it into actionable insights for the product team and game designers to drive long-term player retention.
• Create unique RP (roleplay) scenarios, VIP events, and exclusive private activities for players.
• Track key portfolio metrics and prepare regular reports on status, milestones, risks, and growth opportunities.
• Collaborate with cross-functional teams to achieve broader business goals.

Benefits

Growth and development

Our project is actively growing, as well as the team that creates it. We invest in the growth of each specialist and regularly review salaries based on performance. Moreover, we have a promotion system that allows specialists to showcase their talents in more responsible positions.

Comfortable conditions

You can choose various work types: hybrid or office. Also we have flexible hours with the option of taking days off.

Care for employees

We offer sick days without salary loss, assistance in difficult life situations, no bureaucratic nightmares and processes for the sake of processes.

We carefully review every application and will definitely reach out if your profile matches the role’s requirements. If you do not receive a response within 14 calendar days, it means we are not moving forward with your application at this stage. We’d be happy to reconnect in the future — please keep an eye on our openings.

Employment process

You apply for an open role via our careers portal. We carefully review your CV and any additional materials you provide.

If your experience matches our needs, we’ll invite you for an initial conversation with a recruiter. It’s a chance to get to know each other, talk about your motivation and expectations, and share more about the role and company.

You may be asked to take part in one or more technical interviews with the team. In some cases, we might also send you a test assignment to better understand your practical skills.

A closing conversation with a hiring manager or team lead. We’ll discuss the outcomes of the previous stages, cover any remaining questions, and align on expectations.

If everything goes well — we’ll extend a job offer. Once the details are confirmed, we’ll guide you through the onboarding process and welcome you to the team.