Middle Business Development Manager Benelux

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Position Purpose

• Manage a portfolio of customers to drive business growth, enhance satisfaction, and foster long-term relationships.
• Implement tailored strategies that align with CHEP’s business objectives, focusing on growth opportunities and delivering value-driven solutions.
• Serve as the primary customer liaison, ensuring their needs are met and contributing to revenue growth and customer retention.

** YOUR MISSION ** – WHAT WILL YOU DO? **

• Own the commercial relation to national/MNA customers with the largest growth opportunities in Benelux through all levels of the organization
• Prioritize your funnel pipeline via the largest and addressable opportunities to contribute short and midterm to the Benelux united growth ambitions
• Demonstrate project management with M/H buyer's journey as methodology to win more business
• Evaluate and potentially integrate the business implementation team to complex and/or large conversions in the pre-sales and post-sales process
• Utilize the CHEP USP's like sustainability and digital aspects to segregate us from competition
• Defend existing business and profit successfully
• Contribute to value funnel initiatives like out to in, AF recons and supply chain cost improvements in individual cases with instant success
• Support as escalation point in both the Account Management with the analyst and audit teams and in CX topics.

** WHAT WE ARE LOOKING FOR ** :

• Ideally 3+ years of experience in managing sales of services to large organizations with complex decision making processes
• Existing client portfolio and senior relationships in Benelux within FMCG sectors
• Proven success in delivering challenging sales targets
• Proven record of contribution towards business strategy
• Excellent presentation skills
• High negotiation skills
• Result-oriented and influencing skills
• Good command of Microsoft Office (Word, Excel, PowerPoint)
• CRM / Salesforce literacy and numerical skills
• Driving license B Category
• Bachelor’s or master’s Degree
• Fluency in English and Dutch language

** WHAT WE OFFER **

• Representation allowance (no lunch vouchers)
• Home Office allowance
• Company car + fuel card or car allowance
• Bonus Plan
• Laptop
• Mobile phone & subscription
• 27 days of annual leave
• 40 hour work week
• Holiday allowance & 13th month
• Obliged participation in pension fund
• Possibility to connect to global WIA Insurance (additional insurance in case of sick leave)

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.