Senior Manager, Content (12m FTC)

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

Job Description

Checkout.com is looking for a Senior Manager, Content to lead our Content team, content strategy, and set the editorial direction for everything we publish aligned with our expanding mission, new product segments, and greater global reach.

This is a people management plus hands-on role with real scope. You will own the content roadmap, lead our highest-profile reports and content workstreams, and manage the agencies and budgets that support them. You will also stay close to the craft, personally writing and shaping a wide range of content pieces. You will manage three content specialists, and you will work side by side with senior stakeholders across Marketing and Commercial to make sure our content earns its place in the market.

Why this role exists

Every piece of Checkout.com content should do a job and this role exists to make sure it does.

You will make sure our content:

Drives our commercial objectives, working with teams to ensure there is a clear line from every piece to pipeline, revenue and customer growth

Prepares the ground for our new narrative, so that what we say tomorrow feels earned by what we publish today

Is highly impactful, with a clear point of view and a high bar for quality

Moves our customers, speaking to what they care about in language that changes minds and behaviour

Makes us irresistible in the market, so that Checkout.com is the brand merchants want to work with

Creates genuine thought leadership that shapes how the industry thinks about payments

How you'll make an impact

Editorial direction and content strategy

Set the editorial direction for Checkout.com's content, defining what we stand for, what we say and what good looks like across every format and channel

Translate our evolving narrative and commercial priorities into a clear content strategy, and bring the team and stakeholders along with it

Build and own the content roadmap, making deliberate calls on what to prioritise, what to stop and where to invest

Hold the quality bar for the team's output, making sure every piece is accurate, insight-led and distinctively Checkout.com

Develop and deliver content strategy for new audiences and segments, including SMB and consumer

High-profile reports and content Work-Streams

Lead our flagship reports and highest-profile content work-streams from idea and brief through research, writing, launch and distribution

Personally write or shape our most important content, including large reports, thought leadership, executive-facing pieces and event talk tracks

Make sure our biggest content moments are data-led, evidence-backed and built to be picked up by customers, press and analysts

Define the right measures of success for each workstream, including commercial contribution, audience engagement and share of voice, and use results to decide what to scale, change or stop

Events Content

Drive the content for our high-impact owned and industry events, such as Thrive, SXSW London and Money20/20, so that the story on stage, in the room and after the event is consistent and compelling

Partner with the Experiential team from the start of each event, shaping themes, speaker narratives and content that carries through into wider campaigns and commercial follow-up

Stakeholders and roadmap

Work closely with senior stakeholders across Marketing and Commercial, including Product Marketing, Regional Marketing, Brand, Communications and Sales, to map the content roadmap against business priorities

Act as the content expert in planning forums, communicating recommendations clearly, resolving competing priorities and holding the line on quality and focus when demand outstrips capacity

Ground decisions in customer insight, commercial data and stakeholder feedback

Agencies and budget

Manage the content budget and relevant agency partners, including briefing, performance management and quality control

Shape investment cases and recommend where to spend based on expected value and evidence of returns

Drive agencies to clear KPIs tied to our commercial and marketing objectives

Lead and develop the team

Manage and develop the existing Content team through clear goals, regular coaching, honest feedback and meaningful ownership

Manage team workload and priorities, balancing demand across the business so the team can do its best work at a sustainable pace

Balance personal delivery with team execution: step in on the complex work when your expertise is needed, while making sure the team keeps ownership and grows through the work

Build team capability, including the confident and responsible use of AI to raise both quality and pace

What we're looking for

8+ years in content, editorial or communications, with a proven record of content leadership. We care more about the quality of your career progression than the exact number of years

Experience in a large fintech or a scaled tech business. B2B or B2C backgrounds are both welcome. Payments experience is preferred but not required.

Prior experience managing a team

A strong editorial point of view and an excellent writer, with a portfolio that shows you can produce high-impact reports, thought leadership and executive content

Experience leading flagship, data-led reports or similar high-profile content programmes from brief to launch

Strong commercial understanding, with experience managing budgets and agencies, assessing ROI and using data to guide decisions

Confident communication and stakeholder management, including influencing senior leaders and creating clarity when requirements are ambiguous

Strong operational judgement: you manage multiple workstreams, prioritise with conviction, and explain your choices clearly

AI-fluent: you use AI tools as a genuine productivity multiplier, knowing where they add pace and where the human edit matters

Data-aware: you use analytics to understand performance and adjust, not just report numbers upward

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram