Renewal Specialist (m/f/d)

Checkmk | IT monitoring software

3d 21h ago

Remote In-Country

Full Time

Germany

Contract Management: You coordinate your ongoing renewals in a structured pipeline. You keep an eye on expiring contracts and upcoming renewals, considering various customer requirements and individual setups. You identify early when renewals are stalling and ensure that contract renewals are completed on time and in a structured manner.
Customer Relationships: You build relationships with customers and support them by phone or email to get the most out of our products and services.
Renewal Campaigns: Together with other teams, we set up campaigns for existing contracts, inform customers about changes, and work on upselling opportunities.
CRM Administration: You keep our CRM system in shape, drive its further development, and ensure that campaigns and customer interactions are well documented.
Quotes & Billing: You independently create quotes, support tenders, and ensure that support services and subscriptions are billed correctly. You keep an eye on the commercial details as well as the cooperation with our teams (Legal, Finance, Operations).
AI & Process Optimization: You identify sensible application possibilities for AI-supported tools and assist in integrating them into our renewal processes. Together with the team, you continuously develop existing workflows and use automation to make customer experiences and internal processes more efficient.
Internal Collaboration: Together with our Sales, Operations, and Account Management team, you focus on optimizing processes, communication, and our customer experience.
Do you want to and can do more? No problem, there are many more exciting tasks!

You work carefully, precisely, and reliably.
You enjoy delving into topics and working with contracts.
You communicate confidently and fluently in German and English – both verbally and in writing. Further language skills are an advantage and a welcome bonus.
You enjoy working with customers and colleagues to find the best solutions.
You organize your work independently, make well-founded decisions within your area of responsibility, and reliably complete tasks.
You enjoy communicating with different people and stakeholders and their different personalities and interests.
You enjoy facing new and unfamiliar situations, take responsibility, and approach challenges with curiosity and self-initiative.
You have a high frustration tolerance and do not let yourself be rattled by changes or resistance. Even in challenging situations, you remain friendly, professional, and look for solutions instead of being thrown off track.
You don't have to be a tech professional

The chance to make a decisive impact and shape the future of a dynamic, fast growing tech company while growing with your tasks and responsibilities
Flexible and family-friendly working conditions in a stable environment
With the wide range of sports and wellness offers from Wellpass, you can choose from over 9,000 sports and wellness offers
An agile team that embodies autonomy and fast decision making within flat hierarchies
A unique corporate culture where we emphasize equity, diversity and inclusion
A wide range of education and training opportunities
Fully remote work or high flexibility between mobile work and an office in one of the most beautiful, central district of Munich
An attractive salary
Regular onsite events of all sorts (Checkmk Conference, Conference After Party, Company Outings, Team events and more) in a familiar atmosphere

Interested? Then contact us now!
You can get insights about working@checkmk at: We are the creators of Checkmk, a leading hybrid IT monitoring software for both cloud-native and traditional infrastructures and applications. Checkmk is available as an open-source and commercial edition. We are a strong team of software developers and DevOps, open-source enthusiasts and nerds who are passionate about helping small and large companies run their complex IT infrastructures reliably. Over the last years we have grown from 20 to over 250 employees to support our customer growth in Europe, the US and beyond. Our colleagues currently work from our Munich HQ as well as across Germany, Italy, Austria, France, Spain, Poland, USA, UK, Singapore and Malaysia. We are a dynamic, fast growing and easy-going company where positive collaboration is very important. We are more than just colleagues; we have a strong team and a great customer community. For us, high autonomy and flat hierarchies are not just words on paper, but everyday life. With us you don’t work as one of hundreds or on purely theoretical questions but have an immediate positive influence.
With our product, we make the lives of thousands of administrators easier and help them in coping with the increasing complexity of IT. Our customers love our product and your work helps to keep it that way!

Required Languages

🇬🇧 English, 🇩🇪 German