Senior Agentic AI Enablement Engineer

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com

Our Surplus & Specialty Lines (S&S) Division develops customized coverage solutions for complex exposures, difficult-to-insure risks and niche segments of the market. S&S has over 850 employees (including more than 250 based in India), 10+ locations in the United States and 2 locations in India. Our product reach includes Sharing Economy, Environmental, Energy, Transportation, Construction, Excess & Umbrella, Primary Special Risk, Security, and other industry segments. S&S is the second largest division within C&F at over $1.5 billion in annual gross written premium.

Senior Agentic AI Enablement Engineer

Department: S&S Digital AI Engineering & Automation | Location: Remote, United States

Reports to: AVP, AI Engineering & Automation

Position Summary:

Crum & Forster is building an enterprise agentic AI capability across underwriting, claims, legal and compliance, and corporate operations, with engineering teams.

We are seeking a Senior Agentic AI Enablement Engineer to design, build, and ship agentic AI solutions hands-on. You will turn validated solution designs into working agents, build the reference implementations our engineering pods build on, and work embedded alongside our AI execution pods to accelerate production delivery.

This is a hands-on engineering role. Most of your time will be spent writing production-quality code: multi-agent orchestration, retrieval pipelines, tool integrations, and evaluation harnesses on AWS. You will work closely with the Principal AI Engineer, who sets architecture and technical standards, and you will be the US-based build anchor for our agentic platform.

Why This Role

You will build the agentic AI systems at the heart of C&F’s AI transformation, hands-on and on a modern AWS stack, while shaping how our engineering teams build. The role offers a clear growth path toward Principal AI Engineer as our AI capability scales.

What you will do:

Agentic Solution Engineering

• Build multi-agent workflows across planner, retrieval, tool-calling, and validation steps, including context engineering, agent memory, state management, and escalation paths.
• Implement autonomy boundaries, human-in-the-loop checkpoints, deterministic guardrails, and audit trails in code.
• Develop and integrate tools and services through Model Context Protocol (MCP) and enterprise APIs, including policy administration, claims, and document systems.

Retrieval & Grounding

• Build retrieval pipelines over unstructured submissions, claims files, and financial records: document parsing, chunking, embeddings, hybrid search, and reranking.
• Tune retrieval quality and grounding using measurable metrics such as hit rate, MRR, and citation accuracy.

Prototyping & Reference Implementations

• Rapidly prototype agents on Amazon Bedrock and Bedrock AgentCore to prove feasibility before production build.
• Build reusable reference implementations, SDK components, and patterns that the execution pods adopt and extend.
• Harden successful prototypes into production-ready components to the engineering standards set by the Principal AI Engineer.

Evaluation, Observability & Reliability

• Build evaluation harnesses with golden datasets, LLM-as-judge scoring, and regression gates that run in CI/CD before release.
• Instrument agents with tracing, observability, latency and cost monitoring, and work with the reliability engineering pod on production quality.

Delivery Partnership

• Work embedded alongside the AI execution pods: pair on hard problems, review code, and unblock delivery.
• Contribute to technical design reviews and architecture decisions with the Principal AI Engineer.
• Mentor engineers on agentic engineering practices across US and India teams.

What you will bring t0 C&F:

• Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent experience.
• 8+ years of software engineering experience, including 3+ years building Generative AI or agentic AI solutions, with at least one in production.
• Strong Python engineering skills and experience writing production-quality, tested code.
• Hands-on experience with LLM orchestration frameworks such as LangGraph, LangChain, or equivalent, including tool calling and multi-step agent workflows.
• Hands-on experience building retrieval-augmented generation pipelines with vector databases, embeddings, and reranking.
• Experience with AWS, including serverless and containerized services.
• Experience implementing LLM evaluation and testing approaches.
• Solid grounding in API design, CI/CD, and secure development practices.

Preferred Qualifications

• Experience with Amazon Bedrock, Bedrock AgentCore, Bedrock Guardrails, or Bedrock Knowledge Bases.
• Experience building or deploying MCP servers and tool integrations.
• Experience with agent observability and tracing tools such as LangSmith or OpenTelemetry.
• Experience with TypeScript or another modern language in addition to Python.
• Experience in Property & Casualty insurance or another regulated industry.
• Experience working with distributed teams across US and India time zones.

What Success Looks Like

• Working agentic prototypes that prove feasibility quickly and move into production build.
• Reference implementations and reusable components adopted across the AI
• Agents released with evaluation gates, observability, and controls built in from the start.
• Measurably faster delivery from the engineering teams you work alongside.

#LI-MS

#LI-REMOTE

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.

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Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $130,000 to a maximum of $214,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.