Cloud Infrastructure Analyst

At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you’ll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas.  You’ll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions.  Our eight manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world’s transition to clean energy.

Function:

Information Technology

Job Summary:

The Cloud Infrastructure Analyst II works as part of the Cloud Infrastructure team which is accountable for the overall support and maintenance of Azure, VMWare on Azure, Azure Hyperconverged, and enterprise backup technology. The Cloud Infrastructure Analyst II is responsible for performing routine administration activities, such as monitoring performance, installing patches and systems upgrades, scheduling and running jobs. This is an intermediate-level job and is expected to operate independently while executing mainly routine or straightforward assignments.

Job Description:

Major Responsibilities:

• Performs routine maintenance procedures as well as troubleshooting and repair of servers, applications, and related hardware and software (Azure, Hyper-V, Windows server, Active Directory, M365, Exchange, DNS, GPO & Azure Policy, RBAC). Azure Arc, Azure Update Manager, Azure Monitor, SolarWinds, provisioning, patching, monitoring, and decommissioning fall under scope of maintenance procedures.
• Follows established policies and procedures to complete assigned tasks. Supports standards and guidelines that guide the design of technology solutions across enterprise-wide hardware and software applications.
• Infrastructure as Code & Automation (PowerShell, GitHub, GitHub Copilot, and DevOps practices) knowledge is a plus.
• Provides support to end users and IT teams by assisting with incidents and requests.
• Participates in enterprise-wide disaster recovery testing.
• Monitors system backups, replication, and server performance. May provide recommendations for improvement.
• Monitors system logs and monitoring systems to ensure proper functioning of Cloud Infrastructure and security functions.
• Represents the team on projects. Technical Project Management (working with stakeholders, gathering requirements, planning, budgeting, and driving projects to completion).
• Participates in regular server patching and maintenance.
• Participates in On-Call rotation for after-hours support.

Supervisory Relationships:

• Position Reports To: Supervisor, Site IT
• Subordinate Positions: NA

Incumbent Attributes:

• Education: BS/BA in a related field or equivalent experience typically required to complete all essential job functions.
• Years of experience: Typically, 2 or more years of related professional work experience is required to complete all essential job functions.
• Other unique job-relevant attributes:
• Microsoft Azure certifications, fundamentals level or higher are required.
• Candidates should have experience with Microsoft, Azure, PowerShell, IaaS, and PaaS.
• Experience of and participation in change process, attending change board as a service desk or service management representative.
• Ability to work effectively with all levels of management and to collaborate with site leads to deliver against the organizations service goals in a deadline-oriented environment.
• Excellent oral and written communication skills with organization and time management skills.'

Position Scope/Contribution

• Breadth of Scope: Scope is typically within a single functional area or work team. Typically performs increased coordination and interaction with multiple functions. The impact is generally limited to the functional area(s) supported.
• Communications and Interpersonal Skills: Regularly communicates both in writing and verbally. Communicates with internal and external customers and others related to a work function, such as a vendor. Information exchanged generally requires intermediate knowledge. Some influence and persuasion may take place with teammates.
• Complexity: May work with increasingly complex challenges or problems. Work entails detailed planning of own activities and immediate work team. Requires using some logic, judgment, option identification, and critical thinking skills to assess situations.
• Decision-Making Authority: Decisions are governed by established policies and procedures within normal job duties based on prior similar situations and precedents. Seeks guidance and decision-making from supervisor or lead for exceptions to standard operating procedures and policies.
• Financial Accountability: Decisions made may impact profit or loss however, decisions are governed by organizational policies and not personal independent actions.
• Strategic Influence: May impact the execution or achievement of short-term strategic initiatives but is not generally involved in the planning process.

FMLA:

Employee Polygraph Protection Act

• Employees in Canada can learn more about their rights by viewing the “Canadian Human Rights Act”.

Notice Regarding Potential Use of Artificial Intelligence in the Recruitment Process

As part of our recruitment process, CF Industries may use automated tools, including artificial intelligence (“AI”) and machine learning technologies, to assist recruiters in identifying and prioritizing candidates whose qualifications align with job-related criteria, including information provided during the application process such as resumes, work history, education, qualifications, and responses to application questions. These tools support but do not replace human decision-making, and all final employment decisions are made by our Talent Acquisition team and/or hiring managers exercising independent judgment.

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