Analyst, YouthTruth

We believe, and research shows, that student and stakeholder feedback matters for school improvement and student success. That’s why, in 2008, we created YouthTruth – to help educators harness student and stakeholder feedback to accelerate improvements. We’ve heard from almost three million students as well as hundreds of thousands of family and staff members across 39 states. When you join YouthTruth, you join a small and collaborative team that has a big impact on schools across the U.S. and the education sector.

YouthTruth’s Data Systems and Analytics team owns our survey and reporting products from end to end. As an Analyst, you will help build and maintain this product suite, using software tools to turn student survey results into accurate, timely reports that help educators improve. You will partner with colleagues to ensure every product meets a high standard of quality before it reaches clients, and you will work directly with district and school leaders to help them understand and act on their data.

The Ideal Candidate:

• You are highly organized, analytical, and detail-oriented. You consistently produce high-quality, error-free work and complete tasks on time with quality and accuracy.
• You have a deep interest in and passion for education, and a belief in student voice as a powerful tool to make important changes in education.
• You learn new tools, systems, and skills quickly, and you're curious about how AI tools can make work faster and better, while bringing the judgment to verify their output and know when not to use them.
• You notice where a process breaks down or a product falls short, and you enjoy finding ways to improve it.
• You are flexible, adaptable, and reliable in a fast-paced environment.
• You are able to manage multiple priorities and timelines simultaneously.
• Your interpersonal and communication skills allow you to interact effectively with colleagues at all levels of the organization as well as with clients and external contacts, including explaining data clearly to non-technical audiences.
• You enjoy using data to tell clear, compelling stories, and you're excited to help shape the data visualizations and tools we offer clients.

What You’ll Do:

You will work closely with YouthTruth's energetic and diverse staff to deliver our survey and reporting products to district leaders and school principals, giving them data-driven insights to enhance their effectiveness. More specifically, you can expect to be involved in the following:

Survey Administration & Reporting (70%)

• Co-manage survey administration and the monthly report production cycle
• Build and launch online surveys for clients on tight deadlines
• Produce data-driven reports for clients in our online interactive reporting platform
• Own quality assurance for surveys and reports, including automated and AI-assisted checks, so every product that reaches a client is accurate
• Troubleshoot and resolve operational and client issues, and support clients in using our tools and interpreting their data

Process and Product Development (20%)

• Develop, review, and maintain scripts and tools in Python, R, or other technologies to automate and optimize data analysis and reporting
• Use AI tools, such as coding assistants and large language models, to speed up development, streamline workflows, and support tasks like summarizing open-ended survey responses, always with human review for accuracy and data privacy
• Gather client feedback and recurring support issues, and turn them into recommendations for new features, process improvements, and product enhancements
• Help refine survey instruments and reports, and contribute to new product development to meet school and district needs
• Document processes and contribute to the team's playbooks and internal knowledge base

Other (10%)

• Track and analyze internal product and operational metrics, such as delivery timelines, quality, and client usage, to inform team decisions
• Provide insights and analysis for strategic projects, marketing efforts, and internal research
• Collaborate with Partnerships Leads and other teams to stay responsive to client needs, and contribute actively to cross-team projects and discussions

Your Background, Experiences, and Interests:

• College degree (B.S., B.A.) or equivalent, and some work experience required
• Experience with computer programming in Python and SQL required. These languages form the basis of our surveying and reporting processes.
• Strong interest in and experience with analyzing and interpreting data, and proficiency in basic statistics
• Experience with data visualization or BI tools, survey platforms, and client-facing support. These skills can be learned on the job, but we're especially looking for candidates who bring strength in one or more of these areas.
• Experience using AI tools (such as Claude Code or GitHub Copilot) in your work or studies, and an understanding of their limitations, including accuracy and data privacy considerations
• Comfort with ambiguity and ability to remain flexible in response to the business needs of a rapidly growing team
• A work ethic consistent with the CEP/YouthTruth organizational culture: thoughtful; committed to client confidentiality and responsible data use; builds equity and inclusion into the substance of their work.

While all CEP staff are at-will employees, due to an in-depth training period at the start of every Analyst’s tenure, our expectation is that analysts will stay in the role for a minimum of two years, assuming satisfactory performance.

Benefits:

Our nonprofit model is central to our identity: our bottom line is impact, not profit. Yet even as a nonprofit, we successfully compete for top talent across both the public and private sectors and offer competitive compensation and benefits, including:

• A commitment to pay parity and salary equity. The annual base salary for this position in San Francisco is $95,350. In addition, this role is eligible for a competitive Performance Based Incentive Compensation.
• Comprehensive health, vision, and dental insurance plans.
• Generous paid time off plan, including three weeks of annually accrued vacation, up to 15 holidays, plus an end-of-year break.
• 401(k) plan with a 1:1 Employer Match up to 5% of total compensation.
• Generous annual personal professional development allowance.
• Flexible spending and dependent care tax free savings plans.
• Life insurance covered 100% by the organization.

We believe diversity and inclusion are key drivers of creativity and innovation, and we actively seek out candidates from many types of diverse backgrounds to apply for this exciting role.

Location:

We have offices in Cambridge, Massachusetts and San Francisco, California. The YouthTruth team resides alongside staff in other departments at The Center for Effective Philanthropy (CEP), YouthTruth’s parent nonprofit. This role is based in our San Francisco, CA office.

We strive to balance in-person time with flexibility and the needs of each person, their team, and the larger organization. We believe culture, collaboration, communication, trust- and relationship building, training, and certain kinds of creative work benefit from in-office interactions – and we believe that the flexibility of remote work also has many advantages. We expect staff to be in the office at least two days per week, and more frequently during new staff introduction periods to support a robust orientation. Everyone will enjoy the option to work fully remotely from anywhere four weeks per year.

Our Process:

CEP seeks an Analyst for an immediate start. Our rolling process includes three interview rounds: an initial phone conversation, a skills assessment, and a team interview round. Our process also includes the checking of references in final stages. Check out CEP’s careers page to learn more about how we hire.

To Apply:

Please fill out our application for employment and attach a resume, your transcript, and a thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position.

If you have any questions, please contact our People and Culture department at jobs [at] cep[dot] org. Applications will be reviewed on a rolling basis.

About YouthTruth

YouthTruth is an initiative of the Center for Effective Philanthropy. For more than two decades, CEP has led the movement to improve philanthropy through a powerful combination of dispassionate analysis and a passionate commitment to improving lives. YouthTruth is based on the simple but powerful premise that when you get timely feedback from those you’re trying to serve, and really listen to that feedback to effect change, you get better. Since 2008, YouthTruth has helped educators rigorously collect, interpret, and take action on student, family, and staff experience data. Hundreds of school districts across the country have relied on YouthTruth as a trusted partner for managing system change. Strengths of CEP’s work culture are entrepreneurialism, accountability, teamwork, collegiality, diversity, and mutual respect.

We believe that a diversity of thoughts, experiences, backgrounds, personalities, and identities helps us think bigger and better, and enables us to reach our goals more effectively. We are committed to building a diverse staff and encourage individuals from all backgrounds to apply.

Once a candidate begins our process, we discourage outreach to our staff for interviews or conversations that are outside our standard interview process. We have worked hard to design a process that is fair and rigorous and achieves a good match between candidates and CEP/YouthTruth.

We evaluate candidates based on their merits. We strongly discourage unsolicited references. We will ask for references if and when a candidate reaches a finalist stage.