Senior Director Client Services

About the job

About Centric Software

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

About The Team

The Centric planning team are leading the market in the delivery of first-class planning solutions for the fashion and retail industries. A dynamic and driven team of technical and business experts delivering end-to-end planning systems and driving customer project success. The teams are all home based in different countries around the World. The role reports into the Global Senior Client Services Director.

Responsibilities

• The responsibility of the Project Director on a Centric Planning project is to ensure the all project in his portfolio are delivered with all three of these metrics met:

• On time delivery

• On budget delivery

• High customer satisfaction

• Define the project plan and articulate the tasks and resources of the project in order to carry it out.

• Monitor the progress of the project and its indicators to ensure that it is shared internally as well as with our customers.

• Manage the Centric Planning project team and potential partners in the execution of their task.

• Oversee the collection of client requirements and create a plan for delivery, using Centric business and technical consultant resources allocated to the project. Articulate the tasks and resources of the project in order to carry out it.

• Monitor Centric consultation time and expenses incurred and ensure the profitability of the project.

• Prepare, organize and present the project steering committee in alignment and agreement with the Client Project Director.

• Draft and maintain service offers (SOW) essential to projects.

• Work with key client-side users to capture requirements when needed and support execution with the rest of the project team.

• Ensure the application of good configuration practices and participate in application design.

• Manipulate the software / manage configurations in order to facilitate agile workshops if necessary.

• Consolidate requirements for product extensions and work with R&D to define target functions.

What You Bring

• Highly self-motivated as well as the ability to collaborate with a team

• Experience in IT Project Management

• Experience in the Fashion, Luxury, Retail industries

• Commercial mindset, appreciating the motivation and priorities of both Centric Software and our customers.

• Feel comfortable presenting to all Customer roles from administrative to c-suite

• Resourcefulness, adaptability and creative thinking

Added Bonus

• Familiarity with Retail Planning solutions

• Project Management or Agile Methodology Certification

• High level of English communication skills, both verbal and written

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.