Product Manager – CA

Business Transformation is a strategic group focused on evolving the way we support our sellers and coworkers on our process, policy and technology transformation efforts. This group partners with stakeholders across the enterprise to develop strategies, build plans, prioritize efforts, implement changes and measure outcomes.

The Product Management Team falls under the Business Transformation group and focuses on defining the long-term product strategy for our digital seller team.  The Product Manager – Hardware & Software role will be responsible for driving the strategic direction of our products, from conception to execution, working closely with cross-functional teams to define product vision, roadmap, and objectives, ensuring alignment with business goals and customer needs. The ideal candidate is a strategic thinker with excellent communication skills and a passion for delivering innovative solutions. A successful candidate will need to be comfortable synthesizing a clear, logical, data driven narrative out of confusing, ambiguous and at times conflicting information.

Key Areas of Responsibility

• Build strong relationships with both technical and non-technical teams such as Product Managers, Product Owners, Developers, Digital Engagement Managers, and Product Marketing.
• Build strong relationships with product end users such as Sales, Integrated Tech Services (Now known as Solutions and Services or S&S), Operations, Product & Purchase Management (PPM), and Finance teams.
• Comfortable speaking, presenting, and demoing capabilities at all levels of an organization up to C-suite
• Define and track key performance indicators (KPI’s) to measure the success of product initiatives against business objectives
• Comfortable with hypothesis-driven feature development
• Develop and articulate a clear product roadmap that aligns with company objectives and market trends
• Translate roadmap into actionable strategies to drive product growth and innovation
• Define and maintain journey maps to understand user journeys by persona
• Own and prioritize product backlog, ensuring alignment between stakeholders and technology
• Conduct market research and user interviews to identify customer requirements and validate product hypotheses
• Lead feature prioritization and coordination with agile teams to plan and execute Program Increments (PI’s)
• Create and maintain Program Increment artifacts such as feature backlogs, WSJF’s, Sprint Plans, and Release Notes
• Collaborate with architects, designers, and product owners to develop innovative and scalable solutions that meet customer needs and technical requirements

The information in this position description is intended to convey information about the key responsibilities and requirements of the position.  It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity.  Position Descriptions are subject to change.

Qualifications

Education and/or Experience Qualifications

• • Bachelor’s degree or equivalent experience required

• 5+ years of Product Management, Professional Services or Technology experience

• • Proven track record of successfully managing products from concept to launch in a fast-paced environment
  • Strong analytical and problem-solving skills, with the ability to prioritize and execute tasks effectively
  • Excellent communication and presentation skills, with the ability to influence cross-functional teams and senior stakeholders
  • Experience with Agile methodologies, including SAFe, Scrum, and Kanban
  • Experience with subscriptions, annuities, and or contracts that can be renewed and require lifecycle management is required

Other Required Qualifications

• • Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders
  • Capable of taking granular level detail and communicating information at a high level
  • Excellent analytical skills
  • Ability to manage competing priorities demonstrating adaptability in meeting prioritized deadlines
  • Proficient in Microsoft office applications with strong experience in PowerPoint
  • Demonstrated ability to effectively present data to stakeholders for full scenario understanding
  • Track record of identifying process improvements and making appropriate recommendations
  • Strong negotiation skills with the ability to influence stakeholders

Preferred Qualifications

• Familiarity with Salesforce CRM, Salesforce CPQ, Certinia PSA, Lucidchart are a plus
• Experience working with Zuora, Salesforce Revenue Cloud, or other subscription management platforms is a plus

CUSTOMER FOCUS AND QUALITY MANAGEMENT RESPONSIBILITIES:

Each CDW coworker is responsible for maintaining customer focus and conforms to the CDW quality management system.  Specific responsibilities include:

a)     Periodic reviews of CDW Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement and to conform to these policies and philosophies at all times.

b)     During your orientation period, review with your supervisor as needed the quality procedures and operating instructions listed at Connect/Departments/Resources/ISO intranet site that apply to your specific assignment(s) within the scope of this job position.

c)      And after the orientation period to conform to these procedures and instructions, including any reporting (and/or record keeping) responsibilities.

d)     Report any client problem, or any service outage that may cause potential client problems to your supervisor.

e)     Communicate improvement ideas that you have regarding CDW service quality or client satisfaction per established means.

Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of CDW.  Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), and all policies and procedures relevant to your job responsibilities.  Additionally, every coworker has a responsibility to ask questions when they are unsure of what those values, standards and policies require, and to take action if they believe someone else is not acting consistently with those values, standards and policies.

Pay range: $115,000 - $159,800, depending on experience and skill set

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek, and paid on a bi-weekly payroll schedule.

Current Opening: This posting reflects a currently available position within our organization for which we are actively recruiting.

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.