Principal Consulting Engineer - ServiceNow

Job Summary

The ServiceNow Principal Consultant engages with clients and internal teams to provide design and engineering activities for ServiceNow projects and solutions. This role is expected to be a thought leader in the areas of technical solutions provided for our customer. The Principal Consultant is also responsible for working with Management to align delivery teams on best practices and upskilling architecture and engineering resources.

What you will do

• Professional services delivery for CDW customers globally on major ServiceNow platforms
• Aggregate oversight of technical solutions across multiple projects to ensure synergy in our approach and broad visibility to the solutions delivery team
• Works closely with other CDW consulting groups for cohesive technical solution approaches focusing on bridging the gap between sales and delivery
• Focuses on technical standardization and opinionated approaches for client solutions
• Assists management with technical growth plans for engineers and architects
• Assists with SOW reviews and approval as needed.
• Assists with technical screening for new candidate interviews
• Lead technical deployment engineering with customers on workload design on major public cloud vendors.
• Provide workshops and training events for customers and industry leaders on emerging technologies in ServiceNow
• Training and Mentoring Engineers and Architects to take on projects
• Providing Engineering Services for ServiceNow, coordinating engagement strategies, and qualifying technical resource augments
• Proficiency in automation tools and technologies relevant to IT operations, such as configuration management tools (e.g., Ansible, Puppet, Chef), continuous integration/continuous deployment (CI/CD) tools (e.g., Jenkins, GitLab CI/CD), infrastructure-as-code (IaC) tools (e.g., Terraform, CloudFormation), and containerization platforms (e.g., Docker, Kubernetes).
• Deep understanding of AI and machine learning algorithms, including supervised learning, unsupervised learning, reinforcement learning, deep learning, and natural language processing (NLP)
• Continuous learning and staying updated with the latest advancements, research papers, and breakthroughs in AI and related fields.
• Oversee team projects to ensure delivery excellence and act as an escalation point.
• Ability to analyze complex systems, workflows, and dependencies to design effective automation solutions that address business needs and requirements.
• Strong knowledge of ServiceNow principles and practices, including continuous integration, continuous delivery, infrastructure as code, and automated testing.
• Experience in implementing ServiceNow workflows and pipelines to automate software development, testing, deployment, and operations processes.
• Performing Billable work at other CDW clients (Consulting Engagements)
• Support Presales architects on large deals to validate consulting estimates as well as provide needed expertise for ServiceNow projects
• Meet Training and certification requirements for selected Vendors.
• Help develop and mature our ServiceNow Solutions practice areas in response to client needs and market demand.
• Travel estimate is 10%
• Internal projects when applicable

What we expect of you

• Bachelor's Degree and 7+ years of ServiceNow experience, including at least 3 years in large enterprise consulting. Or, 10+ years of ServiceNow experience, including at least 3 years in large enterprise consulting
• The candidate should demonstrate leadership and provide expert advice on technical matters and architecture design. They should be a subject matter expert, staying updated with the latest technology trends, and have the ability to develop IT services offerings.
• Proven ability to maintain client relationships as a trusted advisor and mentor engineers for project design and coordination. Excellent communication skills are required, with experience in making technology recommendations.
• History of building constructive relationships at all organizational levels and the ability to research complex technology solutions and present them to clients. Should remain calm and productive in situations of change, ambiguity, and risk.
• Ability to multitask and prioritize in a fast-paced environment is essential. The candidate should anticipate future trends and create strategies that add value.
• Willingness to travel to other CDW locations or client sites.
• A valid U.S. driver’s license is required.
• Demonstrated knowledge of ServiceNow, aware of multi-platform solutions and capabilities
• Certified Technical Architect (CTA) or demonstrated architect level mastery of the ServiceNow platform, including the ability to define enterprise wide technical governance, integration patterns, instance strategy, and upgrade and release approaches that keep implementations supportable and close to out-of-the-box.
• Extensive experience leading complex, multi workflow ServiceNow implementations from pre-sales and estimation through design, build, test, and go-live, with a track record of delivering on scope, budget, and quality commitments and of recovering engagements that have drifted off course, a plus.
• Commitment to growing the people around you.  The candidate should have a history of coaching architects and developers through design reviews and code reviews, establishing delivery standards and reusable accelerators, and raising the overall capability of the practice rather than only the outcome of a single project, a plus
• Hands on expertise with ServiceNow’s AI capabilities, including Now Assist, AI Agents and the AI Agent Studio, Predictive Intelligence, Virtual Agent, and the underlying data and process readiness required to deploy them responsibly, with the ability to identify the use cases where these capabilities will deliver measurable value for a client, a plus.
• Ability to shape and present AI-enabled service offerings, translating platform capabilities into business outcomes, advising clients on governance, data quality, and change management considerations, and keeping pace with the rapid evolution of ServiceNow’s AI roadmap, a plus.

Pay range: $156,000.00 - $225,000.00 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan

Benefits overview:
Salary ranges may be subject to geographic differentials

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.