Senior IT Operations Support Level 3

Title: Senior IT Operations Support Level 3

Location: 403 Home Off Prestonwood

The Senior IT Operations Support Specialist (Level 3) provides advanced operational support across Cavender’s infrastructure, store systems, and enterprise applications. This role serves as the highest escalation point within the Help Desk organization for non-development issues, partnering closely with application owners, developers, infrastructure, and security teams to resolve complex incidents impacting retail stores, corporate offices, and warehouse operations. The position focuses on operational stability, incident resolution, and cross-system troubleshooting across point-of-sale, warehouse management, identity, networking, and collaboration platforms. Acting as a bridge between frontline support and engineering teams, the role ensures operations.