Cyber Security Manager

The Cyber   Security Manager is CAUK's hands-on lead of day-to-day cyber security. The role works directly in our security tools, such as Microsoft Defender, to   find and investigate issues rather than waiting for our managed service   provider (MSP) to raise them. It holds the MSP and suppliers to account, and   helps colleagues across the organisation stay safe online. It works closely with the Head of Data and Technology, the Technology Operations Manager, Risk, Compliance and Data to find control gaps, review evidence, track fixes   and turn cyber risks into practical actions.
Privileged administration and technical execution sit with the MSP and relevant   suppliers. The role has full read access to the technology environment and   may be given elevated access in specific areas where agreed, but does not   hold global administrator rights. The Cyber Security Manager is accountable for internal ownership, challenge, follow-up and evidence of control   effectiveness, using reporting, assurance evidence, risk assessment, supplier   engagement and remediation tracking to validate that cyber risks are understood and addressed. The Technology Operations Manager owns the MSP   relationship and day-to-day technology operations; this role feeds security   challenge and requirements into those service reviews.
The role   supports cyber resilience across the organisation by overseeing areas such as   the annual Cyber Essentials Plus renewal, vulnerability management, penetration testing follow-up, cyber insurance evidence, email security,   phishing awareness, incident response planning, identity and endpoint   security assurance, and cyber-related supplier actions.
The role will also support the Head of Data and Technology in moving CAUK towards stronger formal security assurance, such as ISO 27001 and SOC 2 Type 2, and in improving our NIST maturity score. The role is designed to grow with   CAUK: as our cyber maturity increases, so will its scope and responsibility.
The role also   acts as a business partner within the IT function, working with Risk, Compliance, Projects, Change, Data and wider business teams to make cyber   security practical, proportionate and enabling. It helps unblock   cyber-related delivery issues, clarify control requirements, coordinate MSP   and supplier action, and ensure cyber security is embedded into operational  technology activity without becoming a blocker to business outcomes.
We are   looking for a self-starter who lives and breathes cyber security and knows   what good looks like from hands-on experience. They will spot problems for   themselves, keep up to date with current threats and be confident challenging   the MSP and suppliers. They will also be articulate and engaging enough to help colleagues at all levels understand cyber risks and change their behaviour.

• Provide internal oversight, challenge and assurance of cyber security controls across Microsoft 365, Azure, identity, endpoint, email, supplier-supported services and operational technology processes. This includes the joint security review with Risk of non-standard SaaS and AI tool requests under the AI and ML Policy.
• Be the day-to-day challenger of the MSP and relevant suppliers on cyber security: ask for evidence that controls work, push back on incomplete or poor-quality fixes, chase actions to completion and escalate when they are not done. This covers control effectiveness, incident response, vulnerability management, patching evidence and service follow-through, and includes establishing what is actually monitored across Microsoft Defender and the SOC.
• Monitor Microsoft Defender and our other security tools directly: review alerts, Secure Score, vulnerability findings and device compliance, investigate suspicious activity, and make sure the MSP acts on what is found.
• Own cyber risk and remediation tracking, ensuring findings from vulnerability scans, penetration tests, insurer assessments, the Cyber Essentials Plus renewal, the cyber audit and supplier reviews are logged, prioritised, followed up and evidenced.
• Lead the annual Cyber Essentials Plus renewal, including bringing the separate Azure tenant used for banking hub devices into scope, by coordinating evidence, tracking remediation activity, challenging gaps and ensuring MSP and supplier actions are completed before assessment.
• Support the Head of Data and Technology in developing a longer-term cyber assurance roadmap, including ISO 27001 and SOC 2 Type 2 readiness, by identifying control gaps, gathering evidence and helping assess future needs such as SIEM, XDR, logging, monitoring and incident response.
• Oversee email security improvement activity, including DMARC, SPF, DKIM, phishing risk, business email compromise risk and related supplier remediation actions.
• Support cyber insurance and bank assurance requirements by coordinating evidence packs, insurer portal findings, security questionnaires, DDQs, rescans and remediation updates.
• Support incident response planning and cyber resilience by working with the MSP, Technology Operations Manager and Head of Data and Technology on escalation routes, playbooks, evidence, lessons learned and recovery actions. This includes testing the Cyber Incident Response Plan and evidencing Barracuda backup restore tests.
• Run CAUK's cyber security awareness programme using KnowBe4: plan and send phishing simulations, assign training, report results and follow up. Deliver engaging training sessions, including targeted sessions for colleagues who repeatedly fall for simulated phishing, so that risky behaviour improves over time.
• Support data governance and privacy-related cyber controls by working with Risk, Compliance, Data and suppliers on access controls, data protection risks, tracking technologies, privacy findings and remediation activity. This includes the sensitivity labelling and data loss prevention work led by the Data Governance Consultant.
• Maintain clear reporting on cyber risks, control gaps, remediation actions, supplier performance, insurer findings, awareness metrics and incident themes for the Head of Data and Technology and relevant governance forums.

Reduce key-person dependency on the Head of Data and Technology by taking ownership of day-to-day cyber security oversight, supplier coordination, evidence management and cyber-related business partnering.
Role specific skills

• Hands-on security experience: Practical experience securing Microsoft 365 and Azure environments, including Entra ID, Intune, Conditional Access and Defender, so they know what good looks like and can tell when it is not being done.
• MSP and supplier challenge: Confidence to challenge MSPs and suppliers firmly and constructively, and to keep pushing until actions are complete. Experience of working with an MSP is desirable.
• Security awareness and training: Experience of, or a strong interest in, running phishing simulations and awareness training, ideally using KnowBe4. Articulate and engaging, able to explain cyber risks in plain language and run sessions that change behaviour.
• Passion for cyber security: A self-starter who keeps up to date with current threats and attack techniques, acts without waiting to be asked, and is keen to keep learning and grow with CAUK.
• Vulnerability and remediation management: Ability to coordinate vulnerability findings, penetration test actions, insurer findings, audit issues and cyber control gaps through to resolution.
• Cyber Essentials Plus and assurance readiness: Practical understanding of Cyber Essentials Plus renewal, evidence gathering, technical verification, remediation tracking and supplier coordination.
• Email and identity security: Understanding of email security, phishing risk, DMARC, SPF, DKIM, MFA, identity lifecycle controls, privileged access risks and supplier-led remediation.
• Endpoint and cloud security: Practical understanding of endpoint compliance, patching, Defender or equivalent tooling, Microsoft 365, Azure and cloud security controls.
• Incident response and cyber resilience: Ability to support incident response planning, escalation routes, lessons learned, cyber recovery actions and coordination with MSPs and internal stakeholders.
• Cyber insurance and external assurance: Experience supporting cyber insurance requirements, security questionnaires, DDQs, insurer portals, rescans, evidence packs and remediation updates.
• Data governance and privacy awareness: Ability to work with Risk, Compliance and Data teams on privacy-related cyber findings, access controls, data protection risks and supplier-supported remediation.
• Qualifications: A relevant certification such as Microsoft SC-200, SC-300 or AZ-500, CompTIA Security+ or equivalent is desirable.
• Business partnering: Ability to work with Risk, Compliance, Projects, Change, Data and business teams to make cyber security practical, proportionate and outcome-focused.
• Evidence and reporting: Ability to maintain clear cyber risk reporting, remediation trackers, control evidence, supplier actions, awareness metrics and management information.
• Continuous improvement: Ability to identify recurring cyber control weaknesses, improve processes and support a more resilient and well-controlled technology environment.

Leadership at Cash Access UK

• Build effective relationships across technology, Risk, Compliance, Data, business teams and suppliers, creating a constructive environment where cyber risks are raised and resolved early.
• Lead by influence, bringing clarity, pace and practical problem-solving to cyber-related activity across the organisation.
• Champion cyber security as an enabler of safe delivery, helping teams understand and manage risk without creating unnecessary blockers.
• Support colleagues with clear communication, pragmatic guidance and proportionate advice on cyber security requirements.
• Create confidence by following through on cyber actions, escalating when needed and maintaining transparent evidence of progress.

Establish psychological safety so colleagues feel confident to raise risks, near misses, control gaps and security concerns early.