Customer Advocate

Position:
Customer Advocate (Remote)

Company:
Leading Australian digital marketplace

Location:
Philippines

Employment type:
Full time

Short Summary:
As a Customer Advocate, your primary responsibility is to provide the best experience possible to all customers through quality support and assistance across multiple channels, such as phone, email, web, and live chat.

Responsibilities:
- Respond to tickets quickly and professionally, resolving customer issues efficiently.
- Provide regular updates on outstanding tickets.
- Ensure prompt responses to live chat inquiries within 30 seconds.
- Action outstanding adverts requiring review and approval, adhering to outlined processes.
- Maintain individual responsibilities and assist with additional tasks as required.

Requirement:
- Strong written and verbal communication skills.
- Customer-focused mindset with a genuine desire to help.
- Good attention to detail and accuracy.
- Ability to troubleshoot problems and identify solutions.
- Comfortable using Microsoft Outlook and web-based applications.
- Basic proficiency in Microsoft Excel and Word.
- Strong time management and organizational skills.
- Ability to work independently and collaboratively.
- Adaptable in a fast-paced environment.
- Positive attitude with a strong sense of accountability.

Benefits:
- Fresh graduates with excellent communication skills and a customer-centric attitude are encouraged to apply.