Delivery Lead (PS)

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

Job Title: Delivery Lead (Patient Services)

POSITION SUMMARY:

Under the general direction of the designated manager, acts as the key adviser for ensuring business readiness through program setup and implementation of processes and execution of projects. This role will coordinate activities across internal and external integration points for client specific projects. The Delivery Lead supports new business development and/or Operations by providing subject matter expertise from the perspective of feasibility and usage. Executes high quality, integrated cross-functional plans for projects applying best practices in the development, initiation, planning, execution, control and closing of projects. They will be a key client facing contact and must be able to communicate effectively, oversee projections associated with new and existing service offerings and lead process improvement activities within their aligned portfolio.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Is accountable for ensuring business readiness when implementing new technology or business processes.
• Plans, monitors, and manages projects from initiation through completion to ensure on-time completion according to specifications and within budgeted costs.
• Responsible for developing client-specific project plans, overall project delivery, driving projects to meet key milestones, drive accountability and removing obstacles on multiple concurrent projects.
• Secures appropriate internal and external resources for execution of project portfolio • Defines business requirements in collaboration with operations team for both IT and DBI
• Monitors IT escalations and Production Support issues regarding impact to business
• Oversight of all User Acceptance Testing to include planning, execution and sign-off
• Partners with operations and strategic account management in to support client communications and meetings: provide client updates related to program roadmap/IT pipeline, standing client meetings, support SAMs with EBRs, and supports operations director/SAM with IT escalations.
• Aids in development and improvement of new or existing tools and processes.
• May serve as a mentor for less experienced team members utilizing broad and strategic experience for complex projects.
• Understands how project decisions impact key business metrics and the enterprise strategy.
• Provides clear and reliable communications to executive sponsors, internal teams, project stakeholders, external vendors, and customers.
• Evaluates new or changed tools and processes to fit within the projects managed.
• Shows flexibility in changing approach when needed.
• Has good judgment regarding which creative ideas and suggestions can improve our business and implements identified solutions.
• Adheres to and analyzes project/program policies processes, standards, governance, and metrics.

Qualifications

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• 10+ years of applicable work experience, including 10 or more years managing projects.
• Bachelor’s degree in business administration, Computer Science, Information Systems, or other related field. In lieu of a degree equivalent work experience will be considered.
• Project Management certification or successful completion of a recognized project management curriculum is desired.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Advanced understanding of Project Management Methodologies and core components. PMI Methodologies preferred.
• Advanced understanding of PMIS Systems (i.e. Clarity and Microsoft Project).
• Well versed in finance and accounting core concepts and principles.
• Advanced skills in leading client discussions with proven success in facilitating consensus on prioritization to ensure project success.
• Able to analyze target audiences, construct communication plans and artifacts that can effectively address their needs and deliver effective communications up-to and including internal and external C-level executives.
• Able to use common project management tools to determine how the intersection of multiple projects impacts the critical path, baseline, resource constraints, costs and budget of the team.
• Able to model different mitigation plans and make recommendations.
• Able to extract the information from common tools and team members to analyze intersecting projects and team level allocations.
• Able to prepare a complex schedule inclusive of dependencies and resourcing within project management tools and can use that tool to manage timelines and budget.
• In-depth knowledge of reimbursement and patient assistance programs and database elements and functionality; may maintain specialize technical skills and hold expert systems knowledge on reimbursement strategies with supporting process functional knowledge.
• Within MS Excel works with multiple worksheets, filters data, functions, pivot tables.
• Able to create presentations in MS PowerPoint to present complex ideas in a way that is easily understood by the team.
• Able to create diagrams in MS Visio to present complex ideas in a way that is easily understood by the team.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit.
• The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Schedule:

• Must be flexible on schedule and hours.
• Some Travel may be required.

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Artificial Intelligence in Our Recruiting and Employment Process

CareMetx uses artificial intelligence and automated decision-making technology to support parts of our recruiting, hiring, and employment process, including screening applications, scheduling interviews, and evaluating candidate qualifications. These tools support, not replace, human judgment. A qualified member of our team reviews and makes all final hiring and employment decisions.

CareMetx does not develop or use AI tools with the intent to discriminate against applicants or employees on the basis of race, color, religion, sex, age, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.