IT Training Manager

The Training & Learning Manager will lead the planning, coordination, delivery and continuous improvement of learning initiatives supporting RWS’ migration from on-premises infrastructure to Cloud-based platforms.

Working across a large-scale technology transformation programme, this role will ensure that employees have the skills and knowledge required to adopt new Cloud technologies and ways of working. The role is responsible for overseeing Cloud-related training, managing external training partners, tracking learning outcomes, and establishing a sustainable long-term learning approach for business-as-usual operations.

The successful candidate will combine strong Learning & Development expertise with excellent stakeholder, vendor and project management skills, ideally gained within complex technology or transformation environments.

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

 

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Key Responsibilities

• Coordinate and schedule Cloud-related training across multiple workstreams, technologies and stakeholder groups.
• Assess training needs and validate learning recommendations against business and programme requirements.
• Manage third-party training providers delivery of training.
• Monitor learner participation, completion and adoption metrics, proactively driving engagement and training completion.
• Evaluate training effectiveness through feedback and completion rates implementing continuous improvements as required.
• Communicate training plans, progress, risks, outcomes and key metrics to programme stakeholders and leadership teams.
• Ensure learning content is maintained, accessible and effectively managed through the organisation's learning platform.

Skills & Experience

Essential

• Proven experience delivering Learning & Development, training or capability-building programmes within complex organisational or technology transformation environments.
• Strong understanding of learning design, training delivery, learner engagement and training evaluation methodologies.
• Demonstrated experience managing multiple priorities, schedules and stakeholders within large-scale programmes.
• Excellent stakeholder management, communication skills, with the ability to engage technical and non-technical audiences.
• Experience managing external vendors and training providers, including performance and contract management.
• Strong analytical skills with experience tracking, interpreting and reporting learning metrics and outcomes.

Desirable

• Understanding of Cloud technologies and platforms, particularly AWS and/or Google Cloud.
• Experience supporting digital transformation, technology adoption or organisational change initiatives.
• Project management qualification such as PRINCE2, APM or equivalent.

 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.