Software Support Specialist I

Title: Software Support Specialist I

Location: US-IL-Bolingbrook

• Serves as the first-line responder for customer-reported software and system issues via phone, email, or ticketing system - Performs initial problem identification, triage, and basic troubleshooting using documented procedures and knowledge base articles - Accurately logs, updates, and tracks support cases in the help desk or CRM system - Gathers required diagnostic information, logs, and screenshots to assist in issue resolution - Resolves common, well-documented issues and requests within defined service-level guidelines - Escalates...