ServiceNow Implementation Specialist

NetImpact Strategies is seeking a ServiceNow Implementation Specialist to configure and implement approved ServiceNow capabilities for a Federal Agency. This role translates validated requirements and architecture into maintainable platform configuration, automation, integrations, catalog/workflow capabilities, and controlled production deployments while providing late-window engineering depth.

Work schedule: Monday-Friday, representative late implementation shift supporting the end of the 1:30 p.m.-10:00 p.m. Eastern service window; planned after-hours activities and rotating on-call support as required.

This position requires U.S. citizenship and a post-award Government background investigation.

Key Responsibilities

• Configure and implement approved ServiceNow capabilities from validated requirements and CTA-approved designs, favoring out-of-the-box features and reusable components over avoidable customization.
• Configure forms, tables, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer flows/subflows/actions, catalog items, notifications, and approved portal/workspace components.
• Implement capabilities across TO-relevant ServiceNow areas such as ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, and other approved products as assigned.
• Build and configure integrations using REST/SOAP APIs, IntegrationHub spokes/actions, MID Servers, service accounts, and approved authentication/certificate patterns; coordinate end-to-end testing and operational handoff.
• Support CMDB/configuration-data implementation and data-quality validation, including reconciliation with connected systems and approved governance standards.
• Prepare and execute controlled promotions to TEST and PROD using approved update-set/application-repository and CI/CD practices; maintain deployment plans, rollback steps, release notes, and configuration evidence.
• Execute unit/functional checks and partner with the Tester on ATF, integration, regression, performance, and UAT validation before release.
• Provide late-window deployment and implementation support, including troubleshooting, post-production validation, and handoff to the operations team.
• Support technical-debt reduction and approved restoration of customized capabilities toward out-of-the-box behavior where doing so improves maintainability and upgradeability.
• Create implementation guides, configuration documentation, demonstrations, knowledge articles, and transition materials; support user training and knowledge transfer as needed.

Required Qualifications and Certifications

• Three or more years of hands-on ServiceNow implementation/configuration experience in enterprise environments.
• Demonstrated expertise in at least two ServiceNow capability areas such as ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, or SecOps.
• Hands-on ability with Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, catalog/workflow configuration, REST/SOAP APIs, and ServiceNow data/configuration concepts.
• Experience with controlled release promotion, update sets/application repositories, CI/CD, automated testing, and release documentation.
• ServiceNow CSA plus one or more relevant CIS credentials strongly preferred or required where mandated by the applicable labor category.
• Strong communication and requirements-translation skills, with demonstrated ability to work with architects, developers, analysts, operations staff, and customer stakeholders.
• Ability to support the assigned late implementation window and planned after-hours/on-call events.
• S. citizenship and ability to satisfy High Risk IT background-investigation and sensitive-information requirements.

Preferred Qualifications and Certifications

• Federal consulting or financial-regulatory experience.
• App Engine Studio, UI Builder/Workspace, IntegrationHub, CMDB Health, or ATF experience.
• Experience implementing ServiceNow capabilities in a shared multi-vendor platform with formal architecture/security governance.

At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $90,000-110,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! 

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

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