Systems Administrator

Careers-Explore | Defense and intelligence IT services

50m ago

On-site

Full Time

United States of America

$89k - $110k USD/yr

Systems Administrator (Director Support Technician)

Springfield, VA

Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly

At Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions.

Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business? Do you have a desire to change how people work? Are you interested in helping to protect our nation’s cyber interests? Join our growing team as a Systems Adminstrator (Director Support Technician), supporting the NGA customer mission.

What you get to do every day:

The System Administrator (Director Support Technician) will provide dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices. End user device equipment consists of workstations (thin and thick clients) KVMs, print, fax and scan devices, secure tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfill installation, move, add, change, and disposal (IMACD) service requests, and support the completion of special projects.

Primary Responsibilities:

Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.
Facilitate meetings and engage regularly with customers and members of senior leadership to:
Address IT related questions or concerns
Coordinate and plan emerging customer requirements
Provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff
Deploy and sustain end-user devices and associated accessories
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
Install application software on end user device workstations via scripted install packages
Inventory management of UDS deployed software and end user devices
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands
Identify and execute process improvements and other enhancements that improve operational efficiency.
Collocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.
Train end-users in the proper use of hardware and software. May training large groups of end users.
May require after-hours support or weekend support for mission, program and special project support

Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly

Certification Required:

A+ Certification, N+ Certification, Security + or other DoW 8570.01M certification
ITIL v4 Foundations (preferred)

Education/Experience:

Requires Bachelor's degree (or equivalent experience)
3-5+ years of experience
3+ years experience supporting VIPS

Required Skills:

Knowledge in one or more of the following areas:
Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM|MECM
Patch Management (Windows)
End User Hardware
Workstations (Thin Client, Thick Clients, Secure Tablets) Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone,
Removable Media
Print, Fax and Scan Support Services
Mobile Phone, Secure Tablets
Desktop VTC (DTVC)
Desktop Image Management
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM,MECM
Excellent troubleshooting capabilities
Strong time management skills and ability to work flexible schedules to meet job requirements
Strong communication skills
Strong work ethic and attention to detail
Strong writing skills (consistently document work completed)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to work independently on projects and/or tasks
Ability to move and lift computers, printers, monitors, and other hardware
Team player and willing to share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies

What is ideal?

Intelligence Community Experience preferred

Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
The expected salary range within the Washington, DC metropolitan area is: $89,000-$110,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.

BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Required Skills

servicenow

Required Languages

🇬🇧 English