Senior Technical Product Manager

Careers-En-Nortal | IT Consulting and Software Development

1h 47m ago

On-site

Full Time

Lead

About Nortal:

We’re Nortal. We think big and create cutting-edge digital solutions with a global reach. And with 25 years of experience, 2,700+ professional experts, and half a billion people worldwide impacted by our work, we believe we’ve got the numbers to back up that statement. Our global teams have played a significant role in many Fortune 500 companies’ projects and systems and have been the driving force of digital transformation for governments, healthcare institutions, and leading enterprises worldwide. We combine best-in-class strategic consulting with software engineering, data, and design practices to bring our visions to life.

About the project
TUI is a global business with over 70 000 people on board, great history and challenging plans for building a digital future. TUI is the largest leisure, travel and tourism company globally, and it owns travel agencies, hotels, airlines, cruise ships and retail shops.

As a Senior Product Manager, you will lead a product team responsible for a global post-booking self-service platform, enabling customers and agents to view and manage bookings, payments, holiday details, and post-booking changes. The role owns the definition and delivery of backend services, APIs, and customer-facing capabilities, working closely with engineering, architecture, design, and business stakeholders.

Own the product roadmap and backlog for post-booking services, balancing customer needs, business priorities, and technical requirements
Lead product discovery and validation, identifying opportunities to improve self-service and the customer journey
Take end-to-end ownership of features and backend capabilities, from requirements and prioritisation through delivery and post-launch improvement
Translate business and customer needs into clear product requirements, API/service behaviours, and acceptance criteria
Work closely with Tech Leads, Business Analysts, architects, engineers, designers, and business stakeholders to shape and deliver solutions
Drive delivery within an Agile cross-functional team, managing dependencies, priorities, risks, and blockers
Use product analytics, KPIs, and service performance data to measure impact and prioritise improvements
Ensure delivered solutions meet expectations for quality, reliability, security, and performance
Collaborate across teams and markets to ensure alignment and a consistent post-booking customer experience

5+ years of experience in Product Management, with proven ability to coordinate across technical teams and dependencies
Strong technical understanding, with the ability to work effectively with architects, Tech Leads, Business Analysts, and engineering teams
Ability to understand the technical context of backend services, APIs, integrations, data flows, and dependencies without needing to be deeply hands-on
Experience working closely with Tech Leads and Business Analysts within cross-functional teams
Travel-industry experience would be highly beneficial
Strong stakeholder management, collaboration, and communication skills
Upper-intermediate or higher English, both spoken and written

Nice to have:

Experience owning backend services, platform, or API products (ideally in a microservices architecture)
Familiarity with Java/Spring Boot services, Kubernetes, CI/CD pipelines, and observability tooling (e.g. Datadog)
Understanding of contract testing (Pact), SLIs/SLOs, and reliability/SRE practices
Experience with A/B testing and optimisation methodologies
Understanding of UX/UI and accessibility design principles

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Required Skills

javaspringbootkubernetesci/cddatadog

Required Languages

🇬🇧 English