Lead Product Manager

Nortal has partnered with the Estonian Unemployment Insurance Fund (Töötukassa) for over 15 years. We build the information systems behind its services, and over that time we have supported the Fund through several major organisational and legal reforms. To build on that work and take our partnership with the Fund to the next level, we are creating a new role: Lead Product Manager for the account.

As Lead Product Manager, you lead our product team on the account and act as a trusted advisor to the Fund, helping it shape the future of its information systems and what gets built. Alongside both, you drive how our team works and grows.

What you will do

• Advise the customer. Work closely with the Fund to shape its solution and implementation decisions. Start from the Fund's strategic direction and priorities, and ensure both our systems and our team are organised to deliver them. Bring the fundamental questions that surface options, trade-offs and risks early, including the ones that are easy to miss before go-live.
• Build and hold relationships. Keep the Fund's business and IT stakeholders aligned at every level, and invest in those relationships for the long term.
• See the whole picture. A major policy change usually means enhancing several systems at once, and the work often involves more than one delivery partner. Help the Fund understand the dependencies, scope and sequencing across these streams, so it can plan and coordinate the change as a whole. Make sure every change is well understood by all parties: who it serves, who benefits, and whether the benefit justifies the cost, so that public funds are spent efficiently and responsibly.
• Lead the account’s product owners, directly or through lead product owners, in a structure you help design. Give them clear direction and help them grow. Define what good looks like for the discipline and set a consistent standard for the analysis and product work we deliver.
• Drive how we work. Lead our move to agentic development and the next step in our product practice on the account, and make sure the change takes hold in everyday work.

Success looks like a product team that increasingly owns outcomes, not only requirements, and an established shared vision for the Fund’s future systems that the Fund owns and uses to plan its own development.

Who you are

We are hiring for the person as much as for the CV. The right candidate:

• Treats relationships – both internal and external – as a core part of the job, and shows up for them consistently;
• Asks difficult questions, and can justify and hold a position with senior stakeholders up to management-board level;
• Breaks down complex problems into simple, clear choices and explanations;
• Keeps the end user and the service outcome in view, not only the system, knowing that our work shapes how the state meets its citizens;
• Brings out the best in a team and helps it grow, holding the team to a high standard;
• Takes ownership of the whole, including outcomes and the processes that get us there.

You will likely bring

• Senior experience leading product or analysis work in large, regulated systems, such as register-based or case-management systems in the public sector, social insurance, or a comparable domain, including integrations across organisations (for example, X-Road).
• Experience with large, multi-stream programmes, including dependencies, scope and sequencing across several teams, and the ability to keep that bigger picture in view.
• A track record of turning legislation and policy direction into implementation decisions.
• Hands-on experience using AI, beyond writing prompts, with the curiosity and eagerness to experiment and stay at the forefront of new tools and ways of working.
• Strong communication, facilitation and stakeholder-management skills, and the confidence to be convincing at management-board and steering-group level.
• Fluent Estonian and English. The Fund works in Estonian, and so do the business units you will work with every day.

Who you work with

You will report to the Head of the Social Business Area and work alongside the Programme Manager, who leads delivery on the account, and the Lead Architect, who leads technical direction. You will also work closely with our Principal Consultant for Social Protection and Public Finance, who works across accounts and geographies and holds the strategic relationship with our key customers. Between delivery, technical direction, strategy and policy, your focus is the product: what gets built, for whom and why. Together with the Principal Consultant, you keep it connected to the wider context: how society and its demographics are changing, and what we are learning from similar work around the world.
On the Fund's side, you will work with business and IT stakeholders, up to management-board level. Much of that work happens face to face, so while you can work in a hybrid setup from our Tallinn or Tartu office, a regular on-site presence in Tallinn, where the Fund is based, is required.

Why Nortal

• We hire people not only for their skills but also for cultural add. We live by our values: commit to delivering value and results, take ownership, empower yourself and others, and own your future and growth. Besides our professionalism, we like to spice things up with good humour.
• At Nortal, we prioritise your growth and development through dedicated self-learning time, mentorship, external and internal training, and a strong 1:1 culture.
• We offer 2-5 extra vacation days per calendar year based on your tenure at Nortal.
• We focus on your well-being, with health insurance and sports initiatives.
• We support work-life balance with flexible working hours.
• Design your workday in a way that suits you best, whether remotely or in the office. We’ll also help cover ergonomic home office costs.

Salary range

For this position: €5000–€5700 gross/month (full-time).
Final compensation will depend on factors such as relevant experience, role seniority, and skill set.

About Nortal

For over 25 years, we’ve been shaping digital transformation, delivering complex solutions for global enterprises and public sector organisations. Today, we are at the forefront of an AI-driven transformation era, helping organisations turn data into real business value. By combining deep domain expertise with data and AI, we design solutions that create immediate impact while scaling for the future.

Interested in shaping the future of public services and leading the people behind them? Let’s build it together.