IT Platforms Engineer

Title: IT Platforms Engineer Location: Bulgaria

ABOUT THE TEAM: 

The IT team at Tide is a small, high-impact group of around 20 people, combining a responsive service desk with strong project-based engineering capability. The team operates in a cloud-native environment, with Google Workspace at the core, and supports a large, globally distributed workforce. The focus is on enabling the business through reliable, secure access to a wide range of SaaS platforms, while continuously improving how services are delivered as the organisation scales.

ABOUT THE ROLE: 

As a Workplace Technology Engineer, you’ll be a hands-on engineer looking after the platforms and devices Tideans use every day. You’ll work closely with the rest of the team to implement, operate, maintain and improve our core IT platforms by focusing on Configuration as a Code framework.

You will:

• Operate and improve our core IT platforms. You’ll handle day-to-day configuration, changes and troubleshooting, and deliver improvements within agreed standards and designs.
• Manage our device fleet end to end. That covers provisioning, compliance, patching and retirement of Mac and Windows devices, with a focus on a smooth experience for employees.
• Apply our security controls. You’ll roll out and maintain device trust, DLP and web security policies in partnership with InfoSec, and help troubleshoot when they affect users.
• Support onboarding and offboarding. You’ll make sure access is granted and removed accurately and on time, and help automate the manual steps.
• Automate repetitive work with scripts and the platforms’ built-in automation.
• Act as L2/L3 escalation for the service desk, resolving complex issues and turning recurring problems into documented fixes.
• Contribute to projects, owning workstreams within larger platform rollouts and upgrades.

WHAT WE ARE LOOKING FOR:

• 4+ years in IT or workplace engineering, ideally in a cloud-first organisation.
• Hands-on administration experience with Google Workspace and with Jamf and/or Intune across Mac and Windows.
• Exposure to SSE or web security tools (Netskope or similar) and to Zero Trust concepts such as device trust and conditional access.
• Experience administering Jira Service Management or a similar ITSM tool.
• Using Terraform for Configuration as Code management.
• Scripting in PowerShell, Bash or Python.

Nice to have:

• Experience with SSO and provisioning (SAML, SCIM).
• Experience in fintech or regulated financial services.
• Relevant platform certifications.

OUR TECH STACK: 

• Google Workspace and Google Cloud Platform
• Netskope (SSE/SASE)
• Jamf Pro and Microsoft Intune
• Mac, Windows and ChromeOS endpoints
• Okta
• C1
• Cisco Meraki
• Jira, Confluence and Jira Service Management

WHAT YOU’LL GET IN RETURN:

Our location-specific employee benefits are designed to cater to the unique needs of Tideans:

• The gross annual salary for this position ranges from €38,400 to €54,000 but we are also open to discussing the salary further, taking into account your expertise and contributions.
• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 500 EUR per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

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