Quality Assurance Manager

Title: Quality Assurance Manager

Location: ARS/Rescue Rooter (Tampa)

REQUIRED QUALIFICATIONS:

• Minimum of 3 years of experience in quality assurance, customer service management, call center operations, or a related leadership position.
• Strong Microsoft Excel proficiency is REQUIRED, including hands-on experience with PivotTables, formulas, data manipulation, reporting, and spreadsheet analysis.
• Demonstrated IT experience and strong technical troubleshooting skills are REQUIRED.
• Experience working with business software, reporting platforms, databases, and technology-driven workflows.
• Ability to analyze large datasets, identify performance trends, and develop actionable recommendations.
• Proven experience supervising, coaching, and...