Middle IT Support Specialist - Information Technology Jobs Near Me

Capstone IT is helping our client to hire an IT Support Specialist.  This person will be responsible for providing first-level technical support for end users. This role manages incoming tickets, resolving routine hardware and software issues, and escalating more complex problems to Tier 2 support.

Responsibilities

• Respond to support requests, prioritize tickets, and document issues and resolutions.
• Troubleshoot Windows and Apple computers, Microsoft 365, printers, phones, and basic network issues.
• Provide timely support for point-of-sale systems.
• Assist with installing, configuring, and maintaining workstations, network devices, software, and device drivers.
• Maintain user accounts and access to network resources.
• Support audio/visual equipment and guide users on equipment and software use.
• Coordinate with Tier 2 support, other departments, and vendors to resolve issues.

Work Requirements

• Work onsite and travel between work areas to provide support, including occasional outdoor work in inclement weather.
• Occasionally lift equipment weighing 25–50 pounds.
• Participate in scheduled on-call, weekend, holiday, and after-hours coverage as needed.

Qualifications

• Associate degree in IT, information systems, or computer science, or 2 years of related experience.
• Basic knowledge of computer hardware, Windows, Apple platforms, and Microsoft 365.
• Familiarity with network hardware and cabling.
• Strong customer service, communication, and troubleshooting skills.
• Ability to prioritize requests and work independently or with a team.

Capstone Consulting is an EEO employer.