Senior Associate, Project Manager - Commercial Digital Banking Well-Managed Team

Senior Associate, Project Manager - Commercial Digital Banking Well-Managed Team

About the Role:
As the Sr. Project Manager on Digital Banking’s Well-Managed Team, you will work directly with leaders in product, tech, design, and the enterprise to develop, deliver, and sustain our digital banking well-managed agenda. You will leverage your project, process, and risk management skills to ensure we maintain compliance with regulatory and corporate requirements. The role will work directly with product managers, software engineers, risk and compliance partners along with data teams to develop and monitor a well-managed operation. 

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

On any given day you will be:

• Overseeing the project management lifecycle for control-related initiatives, ensuring timely execution, clear communication, and adherence to quality standards.
• Solving complex problems and consulting on new capabilities by leveraging your subject matter expertise.
• Building, enhancing, and managing processes and controls to ensure the day-to-day delivery of key functions.
• Driving the implementation of preventive controls to minimize risk events and improve operational efficiency.
• Partnering with Risk Management to identify, assess, and mitigate potential risks involving data management and data movement systems.
• Collaborating with Product Management and Technology teams to integrate effective controls into the design and development of new and existing features.
• Influencing management through the effective presentation of insights and recommendations for improvement.

Responsibilities:

• Monitoring and Metrics for digital platform releases as well as BAU to all LOB heads and other stakeholders 
  • Performance Monitoring: Contribute to monitoring the performance of the digital banking platforms, services, and processes against framework guidelines and established metrics. 
  • Performance Metrics:  Establish key technical, client, and associate metrics reviewed on a set cadence to ensure the platform is operating optimally.  Where metrics indicate an opportunity for improvement or escalation, manage to closure.
  • Monthly Business Review (MBR):  Author and coordinate monthly development and submission of Digital Banking Team’s MBR for stakeholders
  • Associate and client experience feedback:  Co-lead data collection, LT reporting, and initiative prioritization for our digital platforms
• Streamlined management and oversight for compliance, process, risk and regulatory reporting impacting the program - controls, L1 - L4 process maps, risk findings, etc. 
  • Process Optimization: Identify opportunities for process improvement within the framework, contributing to the development and implementation of optimized workflows for areas such as platform management and maintenance, fraud, business operations, and cyber/security operations.
  • Documentation and Standards: Assist in the creation and maintenance of documentation, policies, and standards related to the digital banking platforms (e.g., IT governance, data management, project management, release management).
  • Compliance and Risk Support: Support efforts related to compliance management, risk management, regulatory agencies, and internal controls.
• Vendor Management Support: Assist in supporting vendor performance and portfolio management activities as they relate to the overall framework.
• Operational Monitoring & Control Testing: Execute monitoring of control reporting and investigations to rule-out issues, including direct outreach to partners and associates and conducting root cause research for system/process breakdowns. 
  • These efforts are leveraged to identify sustainable systemic enhancements that drive automation and ownership. 
  • Supporting end-to-end testing of controls by planning and executing required test process steps. 
  • Assessing the operational and design effectiveness of automated, hybrid, and manual controls. 
  • Creating and maintaining adequate testing support documentation (BRDs, rationale, finding/issues reports).
• Quality & Remediation: Identifying internal control weaknesses and recommending remediation to strengthen the control environment. 
• Risk Event Management: Serving as a Business Lead to identify, contain, and remediate issues in accordance with the Enterprise Risk Event standard, ensuring customers are made whole within a timely manner. 
  • This includes coordinating fixes with key parties, maintaining open communication with the Event Management team, and actively participating in risk mitigation and recovery efforts. 
  • Driving risk-related projects based on defined priorities to ensure scope, timelines, and deliverables are met while proactively identifying risks and mitigating or escalating as needed.

Role-Based Competencies:

• Intellectually Curious. You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic semantics vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer. You’re comfortable influencing a group of executives as well as communicating your semantics vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.
• Do-er. You’re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering value in an iterative way focusing in minimum viable product
• Passionate & Client Focus. You care about growing others and bringing them together around what’s possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new
• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in Ontology and Data Modeling.

The Successful Candidate:

• Thinks strategically, understands the big picture but is also able to execute flawlessly with close attention to detail.
• Builds strong relationships, influences across levels and functions, and delivers great results through others.
• Leverages data and technology-driven solutions to solve complex problems and drive action.
• Has strong project and process management skills, including the ability to identify end-to-end impacts, create project plans and communicate updates.
• Demonstrates outstanding communication and partnership skills essential for interacting with key stakeholders across all levels to manage, inform, and influence outcomes.
• Understands regulatory and operational risk, with a solid understanding of process management frameworks, risk and control methodology, and control testing methodology.

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 3 years of experience in Project Management or Process Management
• At least 2 years of experience supporting platform governance, compliance activities, or operational controls for internal business platforms
• At least 2 years of experience in Risk Controls or Auditing
• At least 2 years of experience working with analytical, data management, or software engineering teams
• At least 2 years of experience with Google Suite
• At least 1 year of experience using AI Tools (Claude, Gemini)

Preferred Qualifications:

• Master's Degree in Business, Economics, Mathematics, Engineering, or MBA
• 1+ years of experience in Strategic Planning
• 3+ years of Financial Services industry experience
• 3+ years of regulatory compliance or credit experience
• 2+ years of Technology Project Delivery experience
• 2+ years experience supporting, partnering, or interacting with internal business clients
• 1+ years of experience using Snowflake or Databricks
• 1+ years of Jira experience
• 1+ years of experience leveraging SQL or Python
• Process or Project Management certification (Scaled Agile, Lean, PMP, or Six Sigma)
• Experience with organizational agility, consulting, collaboration, and communication

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $87,700 - $100,100 for Sr. Project Manager McLean, VA: $96,500 - $110,100 for Sr. Project Manager Richmond, VA: $87,700 - $100,100 for Sr. Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).